Alvaria, Inc. ("Alvaria") is a workforce management and call center technology solution company. Alvaria is committed to protecting the security of information that we maintain on behalf of our customers. Unfortunately, we were the victim of a sophisticated cyber incident that may have impacted some of our customer’s information, which may have included some individuals’ personal information.
On March 9, 2023, Alvaria was the victim of a sophisticated ransomware attack on a portion of our customer environment that maintained some of our customers’ workforce management and/or outbound dialer data. Upon discovery, we immediately secured our networks, safely restored our systems and operations via viable backups, and initiated an investigation of the incident with the assistance of forensic experts. Our investigation determined that, on March 9, 2023, the unauthorized actor obtained access to and procured some data associated with some of our customers, which may have contained some individuals’ personal information.
We are providing notice to individuals whose personal information may have been impacted by this unauthorized access. In addition, we are providing this notice on behalf of certain HIPAA covered entities (i.e., healthcare providers) impacted by this incident and whose website link brought you to this page. With respect to these entities, the impacted data may have contained personal information, including an individual’s name, phone number, and address. The files also listed the entity as the individual’s healthcare provider. Treatment information, social security number, claims information, and financial information were not provided to Alvaria for the call center services rendered on behalf of these entities; therefore, such information was not contained within the impacted files.
We take this incident very seriously and sincerely regret any inconvenience this incident may cause impacted individuals. Upon discovery of the incident, we immediately secured our networks, implemented measures to further improve the security of our systems, safely restored our systems and operations via viable backups, initiated an investigation of the incident with the assistance of forensic experts, and notified the Federal Bureau of Investigation (“FBI”).
We also are providing potentially impacted individuals with access to 24 months of credit monitoring and identity restoration services through Experian at no cost. In addition, we have set up a dedicated call center to answer questions about this incident. Potentially impacted individuals may call this dedicated assistance line at 833-901-4609 (toll-free), Monday–Friday, from 9:00 a.m. to 11:00 p.m. Eastern Time, and Saturday–Sunday, 11:00 a.m. to 8:00 p.m. Eastern Time. Individuals should be prepared to provide the engagement number B092678 when calling.