Advice for Contact Center Leaders

Frost & Sullivan: Buyer's Guide Thumbnail

Research and consulting firm, Frost & Sullivan, recently released their latest contact center buyers guide. This report shares expert commentary from Nancy Jamison, Frost & Sullivan Industry Director, Digital Transformation Practice, on the most important forces affecting the North American hosted / cloud contact center market.

Read the report to better understand trends including:

  • The accelerated movement to the cloud
  • Why workforce engagement management (WEM) is more important than ever
  • Investing in AI
  • The impact COVID-19 had on contact center investments

Plus, as an added bonus, get a full company profile on Alvaria.