Large-Enterprise Cloud Contact Center Platform

Smoothly transition from premise to your choice of cloud environment—public, local cloud or premise/cloud hybrid.

Enjoy greater flexibility, scalability and lower TCO. Move to the cloud at your pace, with a full migration or only the applications you need now.

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+2 million agents are using Aspect solutions at companies including:

Alvaria can ease your migration to the cloud with our best-of-breed cloud contact center platform and experienced cloud implementation experts.

Alvaria Cloud is a highly scalable and secure cloud contact center platform with best-of-breed contact management and workforce optimization applications, designed to give large businesses the flexibility and agility to evolve, expand and continually optimize workforce interactions and all areas of customer engagement as business needs demand, without sacrificing the advanced features and capabilities of an enterprise-class call center solution.

Best of all, our experienced consulting and implementation teams ensure a seamless, successful transition and rollout. With over 15 years of cloud call center solution deployment expertise, Alvaria specializes in easing the transition to the cloud and minimizing disruptions to even the most complex environments.

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Lower Total Cost of Ownership (TCO)
Eliminate the cost of maintaining on-premises hardware and reallocate IT staff from system maintenance to projects that support the needs of the core business.

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Flexibility and Scalability
Easily add applications and capabilities as your business needs change. Define bursting requirements based on seasonality or other high-traffic periods.

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Ready Access to Enhancements
Begin leveraging new features and capabilities with regular updates, including compliance and security enhancements that help your business reduce risks.

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High Availability
Aspect is a proven leader in cloud contact center implementations and support, all backed by our industry-leading 99.999% uptime service-level agreement.

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Business Continuity/Disaster Recovery (DR)
Aspect deploys cloud services and databases into multiple availability zones to ensure that vital applications maintain critical operations and can recover quickly from a failure or outage.

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Work-From-Home Enabled
Maintain critical contact center activities in the event of an outage or disaster by allowing your staff to quickly transition to working-from-home, with no additional licensing fees or costs.

You're in control. Modular applications for all types of omnichannel customer contact and workforce optimization enable you to deploy added capabilities and expand your cloud contact center solution at your own pace.

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Citizens Financial Group moved to a hosted workforce management solution with no down time and improved staffing and scheduling.

"I’ve used Aspect Workforce Management for years and when it came time to upgrade our old system, I knew that Aspect would help us meet the requirements of our contact center, reduce our costs and deliver advanced reporting."

– Isabel De Almeida, VP of Workforce Operations, Citizens Financial Group

"Cloud Neutral" to Give You Cloud Choice

Enterprise companies have unique requirements for their cloud environments, and a cookie-cutter approach simply does not work. That’s why Aspect offers "cloud neutral" deployment of our best-of-breed applications to give you cloud service delivery choice.

Reduce your dependency on IT resources with a reliable, secure contact center solution, deployed in the cloud you prefer—whether it's Amazon AWS, Microsoft Azure, local cloud or hosted environment. You choose the option that work best for your security, privacy, regulatory and other internal needs.