Advanced compliance features. Easily scales from 250 up to 10,000+ agents. Deploy on-premise or through your choice of cloud or hosted platform. Consistently ranked one of the industry's top outbound solutions.Get Demo
Alvaria’s robust auto dialer software capabilities drive both traditional outbound call center activities such as voice-based collections and telemarketing, as well as new proactive customer outreach strategies that take advantage of multiple contact channels.
Enterprise contact centers rely on Alvaria's outreach capabilities to keep their customers engaged, informed and on-schedule. Business and IT managers appreciate the flexible options - on-premises, public cloud, hosted or hybrid deployments.
Support every outbound engagement strategy with dialing options including: Preview, Precision, Blaster, auto dialer and predictive dialer.
Deploy smarter campaigns with centralized attempt, consent and number portability. Increase contact rates while reducing agent idle time, honoring defined abort rates for compliance and effectively using your telephony resources.
Maintain critical contact center activities in the event of an outage or disaster by allowing your staff to quickly transition to working-from-home, with no additional licensing fees or costs.
Aspect deploys cloud services and databases into multiple availability zones to ensure that vital applications maintain critical operations and can recover quickly from a failure or outage.
Detect and route answering machines, busy signals, fax machines, voicemail and no-answers, and act in support of your outreach strategies with configurable reattempt and escalation rules.
Comply with increasingly complex regulatory requirements like TCPA, CFPB, Ofcom and other governmental regulatory bodies with Aspect auto dialer and predictive dialer software and Alvaria Compliance for compliant proactive outreach.
Track and manage customers’ consent as well as preferred channels and convenient time to call requests.
Provide personalized, proactive outreach through voice, email and SMS while providing full service continuity as customers switch between channels.
TCPA fines can cost your business up to $500-$1,500 per violation. Alvaria leads the proactive outreach and auto dialer software market with multichannel contact options and a full set of advanced list and campaign optimization capabilities that make it easier for outbound call centers to comply with regulatory dialing requirements.
Deploy flexible collections, telemarketing and proactive customer service solutions in on-premises, public cloud, hosted or hybrid deployment environments.
Remove the capabilities that trigger the TCPA “autodial/auto-message capacity” criteria while maintaining the efficiencies that can be lost when using other vendors’ manual dialing systems.
Use advanced list and campaign management capabilities to precisely route consent and non-consent wireless numbers within the same record.
Take full advantage of reporting, tracking and recording capabilities needed to meet TCPA and CFPB requirements.
Leverage self-service capabilities to automate your consent process.