Alvaria Coffee Sessions
In today's climate you must be fast, flexible and strategic in order to stay competitive. Our Coffee Sessions, online interactive forums lead by our product evangelists, can help you do this by providing information on Alvaria products and solutions as well as strategies for contact centres. To allow for shared discussions and deeper conversation, these sessions are intended for smaller groups.
Optimize your workforce engagement and customer interactions like never before with the most powerful, flexible set of solutions available. Make your agents’ jobs more effective, easier and more rewarding—while delighting customers in ways that keep them coming back. Inbound and outbound doesn’t even begin to describe it—this is the future of how employees and customers interact in ways that increase profits and transform businesses.
Optimize labor costs, manage capacity more effectively and improve service levels with the Alvaria workforce management and optimization solutions.
Using game mechanics to motivate and engage call center employees both intrinsically and extrinsically seamlessly aligns employee behaviors to company goals — resulting in improved employee retention, performance, customer satisfaction and profitability.
Ensure sustained performance improvements for your organization with software that helps set clear expectations for employees, provides daily feedback and executes targeted development plans.
Impact customer satisfaction, improve agent effectiveness and comply with legal requirements and security concerns with an effective way to assess quality of voice and text-based customer interactions.
Alvaria Engagement Analytics surfaces valuable insights into quality, operational efficiency and customer satisfaction across all customer communication channels.
“Alvaria combines the best products and technologies to deliver feature-rich, scalable solutions with maximum choice and control and the rich compliance tools needed by the world's largest enterprises to reshape customer experience.”
– Michael Harris, Chief Product Officer and CMO, Alvaria
Ready to reshape your CX?
Have a question or want to learn more about Alvaria? Call or Chat to speak with a live Alvaria team member. Or fill in the form and we will be in touch, plus you will be added to our mailing list.