The contact center glossary covers many of the most common vocabulary, measurements and technologies related to call center software and customer experience.


IVR systems are designed and built to provide a personalized customer experience that effortlessly drives callers to the right answer, or the right agent, to help maximize call center IVR containment. Our single-tier pricing model provides a very economical per-minute cost, and an easily customizable user interface eliminates the need for expensive and time-consuming IT intervention.

Modern IVR software solutions include all of the capabilities you need to ensure every customer interaction is meaningful:

  • Preserve context across channels
  • Predict call intent based on recent transactions
  • Adapt to each caller's experience level
  • Notify and Remind with proactive outreach
  • Mobile IVR solutions including Visual IVR and Text2IVR
  • In-Queue Self-Service and Callback capabilities