Alvaria Workforce Mobile
Empower Your Agents
from Mobile Devices
Alvaria Workforce Mobile is a mobile web experience that allows your workforce to request schedule trades, overtime or PTO right from their mobile devices. Freed from their desktop, agents can fill in for their coworkers or pick up available overtime at a moment's notice.
Empower and Engage Using Call Centre Mobile Workforce Management
The work-from-anywhere call centre workforce needs flexibility in terms of both when they are scheduled, as well as how agents can submit schedule updates or trades and how quickly those requests can be approved/denied. Alvaria Workforce Mobile provides the on-the-go workforce with a browser-enabled experience that mimics the familiar interface of the already powerful Alvaria Workforce system, which allows agents to submit schedule change requests from anywhere and know if they are approved/denied in minutes.
Alvaria Workforce Mobile is constantly running in the background of Alvaria Workforce as it checks for conditions in which the contact centre is out of adherence. It then notifies appropriate employees based on configured business rules without the need for supervisor intervention. Through Alvaria Workforce Mobile, scheduling additional or fewer agents, viewing individual performance metrics, arranging schedule trades and more are all streamlined.
When deployed on the Alvaria Public Cloud, Alvaria Workforce admins have the power of push notifications with the Alvaria Workforce Mobile application. Remote and in-office call centre agents can receive and respond to updates wherever they are at any time. Supervisors can send device-native push notifications about workforce events such as schedule changes, trade and request changes, or broadcast messages through the mobile application. Agents can also customise how – SMS, email, push notifications – and when they receive these notifications, leading to a higher adoption rate.
Accommodate the modern, work-from-anywhere workforce and provide a better work-life balance. The ease of use of the browser enabled Alvaria Workforce Mobile solution makes it easy for employees to coordinate scheduled hours while remaining extremely flexible, and the seamless mobile interface mimics the desktop version of Alvaria Workforce that employees are already accustomed to.
Using Alvaria Workforce Mobile, agents have their performance metrics at their fingertips, allowing them to remain connected to their colleagues and supervisors from anywhere at any time. This ensures agents have the greatest convenience and flexibility when determining their schedules or making potential schedule changes, as well as keeping up to date on their KPIs.
Agents across contact centres worldwide are working remotely now more than ever before and don’t have in-person support. Help engage agents by providing them with the tools necessary to remain efficient and keep the contact centre as productive as possible, while retaining high levels of agent morale.
Alvaria Workforce Mobile delivers a simple agent interface. Agents can schedule shifts when they want, as well as pick up shifts as they are needed — even on short notice. Agents clearly have a desire for control, flexibility and mobility; Alvaria Workforce Mobile empowers and provides agents with those three core elements in an easy-to-use, browser-enabled mobile experience.
Contact Alvaria Today
Learn more about how the Alvaria mobile workforce management solution can help you empower and engage your call centre workforce while optimising workforce scheduling. Let’s talk!