Powerful Solution to
Ensure sustained performance improvements for your organisation with software that helps set clear expectations for employees, provides daily feedback and executes targeted development plans.
Reach Your Call Centre’s Full Performance Management Potential
In order to achieve your business goals, you need to ensure your call centre agents, managers and supervisors are in alignment. With Alvaria Performance, you can compute historical and real-time metrics and present them in ways most useful to the role of each user — allowing employees to understand where they need to take action for improvement or where targeted coaching should be applied to ensure goals are aligned and achieved.
Leverage pre-built reports, dashboards and KPIs to get an in-depth view into how resources are performing against operation and strategic objectives. Visualise data through intuitive and interactive charts, heatmaps and graphs that help you understand the root cause for performance shortfalls.
Give call centre supervisors the information they need to understand agent deficiencies and the tools to enable both ad hoc and automated coaching. Tight interoperability with Alvaria Quality allows organisations to achieve even greater performance outcomes.
Focus agents on the outcomes that matter most to your organisation by dynamically aligning their activities with organisational goals. That way, as your objectives change, agents will stay-up-to-date and aligned with the latest goals each day.
Integrate seamlessly with other components of the Alvaria WEM Suite. Agents and supervisors are provided with a single graphical user interface for all components of Alvaria Workforce.
Provide the right data at the right level to every stakeholder within the organisation. Role-based analytics ensures supervisors and managers have the reports they need to make operational decisions; executives have the insights to support strategic decisions and agents have the view into their own performance to self-manage and continually improve.
Contact Alvaria Today
Learn more about how Alvaria can help you drive and manager your call centre agent performance to meet organisational goals. Let's talk!