Alvaria Motivate
Increase Business Value:
Call Centre Gamification
Encourage a habit of development and engagement through gamification—connecting peers and promoting self-management and accountability.
What are you doing to create an amazing employee experience – so amazing that they don’t want to leave?
Change the Game on Employee Experience
Customers’ experiences are impacted by employee turnover. And the customer experience directly impacts your business value. Alvaria Motivate transforms your employee experience—creating excellent customer experiences and in turn, elevating lifetime value, holistic purchases, and evangelism.
Key Differentiators
Impact Performance
Affect performance immediately with live dashboards and automated rewards—removing manual tracking and SPIFFS.
ROI
Understand in real-time what your large contact centre is getting back on monetary and non-monetary rewards.
Normalisation
Create equity across all skill levels, target your middle 60 and disparate groups with the Normalisation Engine.
Increase Management Efficiency
Game Mechanic Automation enables Triggers to be set on agent performance.
Key Components
Skill Development
Impact performance immediately through motivating and engaging gamified tools.
Drive employee performance using competition mechanics or head-to-head duels that can be launched in under a minute.
Identify performance trends, help under-performing employees through assigned coaching sessions, visualize the impact and set follow-up sessions for continuous improvement.
Quickly identify knowledge gaps and launch learning or training material from the unified platform or push training alerts to the employee desktop.
Leverage peer-to-peer or supervisor-to-agent collaboration to fluidly share best practices among the employee community.
Public and Peer Recognition
Transparency is a powerful motivator. Quickly recognise achievements & status using leaderboards.
Display top-down or peer-to-peer results—making achievements visible to co-workers which increases motivation to grow skillsets.
Tie “Leveling” to goals to create status rankings among employees.
Instant Gratification
Monetary and non-monetary self-service reward options that align to the value of your employees—removing manual processes and fulfillment.
Allow for automatic point redemption for tangible rewards.
Utilize Live Auction where employees can bid on prizes.
Redeem raffle tickets for a chance at rewarding prizes.
Goal-Setting
As your organisational objectives change, employees will stay up-to-date and aligned with the latest goals each day.
Focus employees on the outcomes that matter most to your organisation by dynamically aligning their activities with organisational goals.
Flexibility
Tools that go with you and your team wherever you need it most for an accessible and flexible experience.
Allow employees to easily view goals, communicate with other players, track activities, and redeem rewards on-the-go or after-hours.
Contact Alvaria Today
Learn more about how Alvaria Motivate gamification can help you positively impact engagement and motivation among your call centre agents. Let's talk!
What Our Alvaria Experts are Thinking
Hear from our thought leaders, get the latest news, and learn more about reshaping CX and the agent experience on the Alvaria Blog.
Blogs
Hear from Our Customers
"I wouldn’t attribute our success to just one aspect of Alvaria Motivate. Their solution came at us from so many angles, which is why I believe the success we had – and continue to have – is sustainable."
Matt Coffey
General Manager,
Technical Projects
BC Services achieved its goals of motivating employees and increasing efficiency through a combination of competition, rewards, and coaching. Team competitions and individual duels fulfilled the essential employee needs of belonging and autonomy, while monetary/non-monetary rewards aligned agent values with company goals.
"So far we have been very impressed with the results of Alvaria Motivate and both consultants and managers love using it. The business is delighted with the uplift in 6% of sales per hour and the system has already paid for itself after just a few months!"
Brendan Mckee
Operations Manager
