Alvaria EX is designed specifically to drive organisational performance and Customer Experience (CX) through optimised employee engagement.
Call Centre Employee Experience Re-Imagined
Alvaria EX assists companies in engaging and intrinsically motivating their workforce across the organisation. From recruiting and onboarding to time management, quality, and performance, Alvaria EX suite allows organisations to increase focus on employees — elevating engagement, decreasing attrition and empowering employees with the tools needed to drive performance and customer satisfaction.
Using game mechanics to motivate and engage call centre employees both intrinsically and extrinsically — resulting in improved employee retention, customer satisfaction, and profitability.
Collect, correlate and display valuable information from disparate systems, ensuring the information is relevant to each individual user and their responsibilities.Learn about performance management
Enhance customer satisfaction, agent effectiveness and compliance adherence by effectively assessing quality of voice and text-based customer interactions from multiple sources.
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Learn how Alvaria can propel your organisation’s success in creating lifetime loyalty through amazing employee experiences. Let's talk!