Retail Solutions

Our best-of-breed customer experience and workforce engagement management solutions help you make the most of every customer interaction, so your contact centre can be more productive and more efficient while delivering a great service experience that keeps customers coming back.

Improve the Customer Experience Across their Entire Lifecycle

The Alvaria customer contact solutions are designed to help retailers manage customer engagement at every stage of the customer lifecycle. From acquisition and contact to fulfillment, direct response management and more – Alvaria helps you increase your contact rates, enhance customer service and streamline the communications process.

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Increase Completes and Response Rates

Campaign planning strategies help make sure that agents are talking to the right people, at the right time to get the best results. Automated Agent allows for personalised outbound messaging and text-based notification options can notify customers of new offers, verify orders, send reminders or connect them to a live agent to help optimise resources.

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Enhance Efficiency with Self-Service

Take routine and repetitive service tasks and give your customers options to help themselves 24/7. Saving your agents for more difficult inquiries allowing them to be problem solvers and advocate for your customers, which increases satisfaction and ultimately extends lifetime loyalty with your organisation.

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Send Inbound Calls to the Right Agent

Enable intelligent skills-based routing matches customer inquiries to the best agent to answer their questions, the first time. Account ownership, agent-specific callbacks, call-recording and automatic transfers are also supported. Support simpler administration, greater agent productivity and a consistent, optimal customer experience through a variety of advanced, customer-centric capabilities. Skills-based routing matches the most appropriate agent to service each contact while specific agent recall delivers customers who follow up on their first contact to the same agent that handled the original interaction, to provide faster, more efficient issue resolution and service continuity.

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Create a Unified, Omnichannel Operation

With Alvaria omnichannel solutions, optimise agent activity with blended inbound and outbound voice and text-based interactions at the same time and dynamically adjusting to fluctuating contact volumes. CRM and database integration ensures that customer records are up-to-the-second accurate.

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Maximise Performance

A comprehensive employee engagement management suite allows users to build workflows, create messages, control centre resources, monitor real-time performance, and build customer reports without requiring high-level IT experts.

Contact Alvaria Today

Learn more about how Alvaria can help you create lifetime loyalty through superior customer experiences. Let's talk!