Manufacturing is the combination of equipment, processes, people and facilities working in sync. Alvaria contact centre capabilities help you coordinate those complex processes into a smooth, centralised, omnichannel inbound and outbound engagement centre, leveraging self-service and agent assisted options for high-touch customer service.

A Solution for All Your Manufacturing Challenges

Differentiate your customer service strategies and make it the centre of your customers experience with analytics insights that allow your organisation to make informed decisions and respond to emerging trends. Leverage workforce engagement management tools to engage and motivate to drive better service strategies.

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Keep Customers Informed

Deliver timely and relevant communications throughout the manufacturing order process such as order status and shipping information. This proactively keeps customers informed and in-the-know before contacting your organisation.

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Offer 24/7 Self-Service Options

Provide 24 hour, 7 days a week self-service options with round-the-clock access to account information and order status.

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Personalised Omnichannel Experiences

Deliver consistent, personalised service options across multiple channels of your enterprise, while storing context and continuity of the entire customer journey.

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Natural Language Understanding

Leverage chatbots, virtual assistance, voicebots and other self-service options utilising powerful NLU engines such as Microsoft LUIS and Google Speech.

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Elevate the Employee Experience

Enable your best-suited agents to handle inbound call volumes and your proactive outreach campaigns. Leverage workforce engagement capabilities to motivate your agent.

Contact Alvaria Today

Learn more about how Alvaria can help you create lifetime loyalty through superior customer experiences. Let's talk!