Alvaria Advanced Outreach
Intelligent and Efficient
Maximise contact centre efficiency, improve customer experience and simplify compliance when reaching out to customers using Alvaria Advanced Outreach.
Whether your campaign goals are customer acquisition, collections, growth, retention, or something else, Alvaria Advanced Outreach helps your organisation accomplish your goals quickly and efficiently while honouring your compliance requirements.
Improve Outbound Contact Outcomes: Advanced Outreach
Improve your outbound campaign through easy-to-use software that manages customer channel preferences, increases agent and administrative efficiency, all while honouring compliance requirements.
Improved Agent Efficiency
Make the most out of agent time and capacity with tools that will reduce agent idle time and abandon rates simultaneously.
Better Connect & Contact Rates
Increase outcomes through better connect and contact rates by using features such as best time to call, customer contact preferences and more.
Improved Administrative Productivity
Save time for your administrative staff so they can focus on higher priority tasks by using the easy-to-implement automation and template features.
Robust and Precise Compliance
Define compliance rules at a level of precision that matches laws, regulations and your business rules so that you comply to avoid fines and lawsuits – all while avoiding overcompliance.
Outbound Contact Management
Manage your Alvaria outbound contact centre solution with easy-to-use tools.
Start/stop lists, change priorities and update records without affecting agents and dialling. Advanced Outreach tools also provide the ability to work multiple lists simultaneously in desired percent distribution eliminating time and agent bias.
Smooth out dialling by providing only dialable and compliance-cleared records reducing both agent idle time and abandon rate.
Only connect live customers with agents or self-service applications which in turn reduces the time agents spend dialling, handling non-connected calls and leaving messages.
Multiple dial modes are available to fit your business needs and use cases.
Customer Preference Management
Contact your customers based on their preferences to provide a better customer experience all while increasing connect and contact rates.
When contacting customers, this feature ensures you are honoring customer time/day preferences and reserving limited available attempts for approachable customer times.
This feature allows the system to dynamically apply preview or SMS contact modes based on customer preference or account information.
Increase contact rates by working each record in a list based on its own results.
Save administrators time and manual effort when managing your outbound contact centre.
Actions can be activated via automation which frees up administrators’ time for higher value activities and increases the speed of reacting to intra-day situations.
Templates can be used to allow various business rules and best practices to be consolidated for increased administrative control and quicker, more consistent implementation.
Customers to contact can be sorted in real-time based on record and operational data such as valid start/stop dialing times and risk scores.
Compliance and Regulation Management
Advanced Outreach + Alvaria Compliance are sophisticated call centre compliance tools that help you avoid errors and easily deploy the right level of dialling rules.
Limit attempts across one or more customer records with the ability to deploy multiple rules based on contact address (e.g., phone number, email and SMS number), customer address or account + contact address.
Improve compliance adherence and operational efficiency while reducing complexity with rules that can be scoped to a regional jurisdiction such as a specific state.
Ensure that customers are being contacted at valid times by regional rules that are declared based on area code and/or postal code and/or their specific jurisdiction such as state.
Contact Alvaria Today
Learn more about how Alvaria can help automate, organise, and manage your calling and multichannel campaigns and resources so you can build productivity and increase outbound volume. Let's talk!
What Our Alvaria Experts are Thinking
Hear from our thought leaders, get the latest news, and learn more about reshaping CX and the agent experience on the Alvaria Blog.
May 24, 2023, 17:06 PM
Agent Experience Index 2022: Understanding What Your Agents are Thinking
May 3, 2023, 20:23 PM
How to Increase Patient Satisfaction in the Healthcare Industry with Proactive Outreach
Hear from Our Customers
"Collaboration between Alvaria and Valley Medical Center has been fantastic. We’re doing work around the patient experience that has never been done before. Alvaria partnered with us to deploy the right strategy and the right technology for our organization."
SVP Strategic Services
"Alvaria has been a trusted and innovative solutions provider for a long time and what we have come to expect from them on premise also holds true for their SaaS offering – with all the additional advantages of an offering tailor-made for the cloud."
Head of Group IT-Services
Additional Outbound Call Centre Insights from Our Experts
Cost of Living Crisis: The Importance of Proactive and Empathetic Outreach for the Banking & Finance Industry
With inflation rates hitting record levels worldwide, there’s no doubt we are entering a global cost of living crisis. A recent report noted that the highest recorded global inflation of the past decade took place in 2008 when the inflation rate was approximately 6.4% compared to the previous year.
The Importance of Outbound Compliance: See Alvaria at the ACA International Convention & Expo
In October 2020, The Consumer Protection Financial Bureau (CFPB), a U.S. government agency dedicated to making sure consumers are treated fairly by banks, lenders and other financial institutions, issued new rules augmenting the protections of the Fair Debt Collection Practices Act (FDCPA).
Inbound or Outbound Contact Centre? What’s the Difference?
Unsure of the differences between inbound and outbound call centres? Outbound call centres, where calls are initiated by a call centre agent to a customer, are generally used for cold calls, appointment setting, market research and financial services such as collections.