Alvaria Voice Agent
Contact Centre Solutions
That Drive Performance
With Alvaria CX Voice Agent, you can use any combination of inbound route and queue types to intelligently support and differentiate your customer service strategies and outbound dialling to proactively engage your customers for sales and collections efforts.
Increase the Productivity of Your Inbound, Outbound and Blended Call Centre Campaigns
Automate, organise and manage campaigns and resources to increase productivity and improve efficiency with our full-featured enterprise call centre software.
Skills-Based Routing
Powerful inbound call centre solutions that match the most appropriate agent to each contact provide faster, more efficient issue resolution and better service experiences.
Dynamic Route & Queue Capabilities
Queue across groups, teams or the entire agent population to meet SLA targets and efficiently utilise agent resources. Conditionally route customers according to contact centre statistics, customer preferences or other internal/external data.
Dialling & Pacing Options
Support every outbound engagement strategy with a variety of manual and auto dialling options including Preview, Precision, Predictive, Automatic and Blaster.
Attention Retainers & Callback Options
Improve the inbound calling experience with wait-time and queue position notification and the offer of scheduled callbacks when wait-times increase.
Contact Alvaria Today
Learn more about how Alvaria can help you create lifetime loyalty through superior customer experiences. Let's talk!
