Self-Service

Automated Call Centre Software

Consumers want to get things done at their convenience—dictating the "when, where and how" of communicating with organisations. They want the power of personalised, continuous, context-aware dialogues across all self-service messaging channels and interactions.

Deliver Powerful Business Benefits with Contact Centre Self-service

From AI-powered interactive text response solutions such as Facebook Messenger or SMS chatbots, to fully integrated mobile solutions — contact centres today can offer digital, self-service omnichannel experiences that leverage the latest generation of natural language understanding (NLU) technologies and smartphone capabilities.

Automated Dialogues

Deploy chatbots and intelligent assistants for channels like voice, SMS, social messaging, web chat and mobile web.

Keep It Conversational

Leverage the power of natural language understanding (NLU) to make text-based automated interactions intuitive, flexible and conversational.

From One-Way to Two-Way

Turn one-way proactive notifications into two-way conversations, through the customers preferred channel so they may take immediate action.

Contemporary IVR

Traditional IVR with added Automatic Speech Recognition (ASR) and Text to Speech (TTS) capabilities tailored to your business needs.

Contact Centre Omnichannel Self-Service is the Foundation of Customer Engagement

Alvaria CXP delivers a dynamically personalised, omnichannel experience, with context across channels – so customers can pick up an unfinished interaction where they left off or move between channels without having to repeat themselves.

Increase Customer Satisfaction

By delivering cohesive service across multiple channels, companies can both enhance their image and the overall customer experience—resulting in higher customer satisfaction (CSAT) and Net Promoter Score (NPS) ratings down the road.

Lower Customer Service Costs and Increase First-Contact Resolution

Analysts estimate that IVR calls are one-tenth the cost of live agent phone calls. Automated messaging and SMS service can even further reduce cost. Smart prequalification and authentication can further reduce average handle time (AHT) and increase first contact resolution (FCR).

Streamline Business Processes

Utilise outbound notifications to deliver actionable reminders that enable customers to perform transactions such as confirm a scheduled appointment or pay a past due bill. Integrate with our available APIs to utilise voice biometrics and more to make processes like validation and verification even more seamless and secure.

Increase Customer Retention and Repeat Business

For marketers, IVR and text channels offer a non-intrusive, inexpensive outbound channel for delivering relevant, customer-specific notifications and opt-in marketing campaigns including virtual coupons, loyalty rewards, new product and service announcements and more.

Contact Alvaria Today

Learn more about how Alvaria can help you create lifetime loyalty through omnichannel self-service and superior customer experiences. Let's talk!

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What people are saying

“I looked at all the major gamification providers and Alvaria Motivate was by far the best solution we found in the market. Their product is the most feature robust and they totally understand the call center industry.”

Matt Coffey, General Manager, Technical Projects, Sekure Merchant Solutions

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Resources

BAC Credomatic Case Study

Alvaria CXP White Paper

CX Pro's Guide to Speech Analytics