Software for Compliant
Proactive Engagement, Outreach
and High-Touch Customer Care
Alvaria Voice Agent gives you the power to improve the productivity and effectiveness of your outbound call centre and blended contact campaigns. No matter whether your campaign goals are customer acquisition, collections, growth, retention or something else, we can help you get to your goals quickly and efficiently.
Keep Your Customers Engaged with Compliant Outbound
Proactive outreach is fundamental to keeping customers engaged, informed and on schedule for appointments, bill payments or other events and activities. Alvaria leads the outbound dialler market with call centre compliance capabilities that power automated compliant campaigns and high-touch proactive customer care.
Differentiate Service with Automated Campaigns
Enable outbound call management, list control, workflow management and database integration through our predictive dialling and outbound dialling capabilities.
Comply with Outbound Calling Regulations
Alvaria call centre compliance solutions increase contact rates, enhance agent productivity, improve service satisfaction rates and lower costs—all while helping you comply with increasingly complex regulatory requirements like TCPA (Telephone Consumer Protection Act), Ofcom (Office of Communications Act in the U.K.) and other regulations.
Enterprise Outreach Coordination
Alvaria Compliance Hub is central hub for enterprise outbound environments, coordinating outbound engagement activity across the enterprise from the Alvaria on-premises and cloud call centre compliance software Cloud and third-party applications.
Increase Right Party Contacts
With government restrictions on contacts, including rules requiring consent, improving right party contacts while adhering to regulations has become a challenge. Increase right party contacts and maximise agent efficiency with tools such as answering machine detection, right party verification and convenient time to call rules.
Maximise List Penetration
Run contact records from multiple lists simultaneously and prioritise which list(s) should be dialled or contacted more frequently with escalation and recall rules based on urgency. Rapidly adjust your business processes to accommodate new campaigns, regulations or other proactive engagement strategies.
Increase Agent Productivity
Reduce both agent idle time & abort rate by providing only diallable and compliance cleared records. Prioritise highest value accounts across multiple agent workgroups and leverage FastPath for time-sensitive voice and SMS outreach.
What analysts are saying
2021 Customer Value Leadership Award for North American Outbound Campaign Management Industry Excellence in Best Practices
Frost & Sullivan feels that a stellar customer ownership experience is evident from how Alvaria handled its outbound R&D, which is particularly critical in an era of hyper-compliance. With over 200 patents, the company offers best-in-class outbound dialling solutions that solve the more difficult compliance issues. Read Full Award Recognition.
Contact Alvaria Today
Learn more about how you can leverage Alvaria call centre compliance software from the indisputable leader and gold standard for compliant outbound contact management. Let's talk!
Jul 26, 2022, 17:31 PM
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