Maintaining contact centre compliance with industry regulations and protecting sensitive customer data are mission critical to your operation. Alvaria can help you with both.
Compliant Contact Solutions
We are the world leader in compliant outbound contact centre solutions. When combined with an auto dialler, omnichannel inbound contact management, customer journey management, and workforce engagement tools that supercharge customer engagement, organisations have an elegant way to enhance CSAT while maintaining call centre compliance.
Alvaria leads the market in helping companies manage calling regulations and risk around the world without sacrificing productivity. Our patented tools help you manage your operations in accordance with regulatory and industry guidelines. Failing to follow regulations can cost organisations $500-$1,500 for each violation.
Our IVR provides mechanisms to stay up-to-date with global do not call or client-specific exclusion tables, while our state-of-the-art system scrubs your lists before you start dialling and screens calls as they are dialled so you can be sure only eligible parties are called.
Once installed and configured, our Lock-Down Compliance Server cannot be modified or enhanced. Enjoy this capability and add-on more compliant outbound capabilities with Alvaria Compliance.
Our comprehensive range of encryption solutions protects you from data breach and from loss and inadvertent or deliberate compromise without significantly impacting system performance.
Industry-Leading Features to Maximize Collections Performance
What analysts are saying
2021 Customer Value Leadership Award for North American Outbound Campaign Management Industry Excellence in Best Practices
Frost & Sullivan feels that a stellar customer ownership experience is evident from how Alvaria handled its outbound R&D, which is particularly critical in an era of hyper-compliance. With over 200 patents, the company offers best-in-class outbound dialling solutions that solve the more difficult compliance issues. Read Full Award Recognition.
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