Customer Experience Management

Inbound & Outbound
Contact Centre Solutions

Great contact centre teams do more than just fix problems — they build lifetime loyalty by delivering consistently outstanding customer service. The Alvaria Customer Experience (CX) Suite provides the solutions you need to turn your contact centre operations into a competitive advantage and maximise customer lifetime value.

Build Lifetime Loyalty with Alvaria CX Suite's Best-of-Breed Customer Experience Management

Great customer experiences are built one interaction at a time. Alvaria CX Suite gives you the self-service and live contact management tools to maximise engagement, improve the quality and effectiveness of customer interactions and meet regulatory and compliance requirements, all while reducing costs.

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Omnichannel Engagement

CX applications support both automated and live interactions, inbound and outbound, across voice, SMS, chat, social, email and mobile communications.

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Powerful Management Tools

Real-time monitoring and historical analysis deliver valuable insights with every interaction, ensuring high quality interactions and aiding in agent training.

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Scalable & Modular

Choose the call centre software applications and features you need now, then build and scale as your organisational needs grow and evolve.

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Intuitive Interface

The Alvaria customisable agent desktop provides an easy-to-use streamlined UX, which makes it easy for agents to access tools and workflows for omnichannel contact handling and increases efficiency and productivity.

Alvaria CX Applications

Premium customer experience management through our best-of-breed contact centre applications.

Voice Agent

Live agents remain the backbone of enterprise contact centres — put them to their highest and best use for inbound and outbound voice engagements.

Omni Agent

Deliver the omnichannel customer service today’s customers expect — via voice, email, web chat, SMS, social and mobile.

Self-Service

Give customers control and convenience they expect with self-service options via modern IVR and digital, AI-fuelled natural language understanding solutions.

Compliant Outreach

Maintain contact centre compliance with ever-changing regulations and the need to protect sensitive customer data.

Advanced Outreach

Improve customer experiences with comprehensive outbound contact centre solutions that provide tools to address list management, campaign management, and compliance.

Fraud Detection

Keep the customer experience at the centre of fraud prevention and detection
in today’s digital, mobile world with real-time data checks on network data

 

Alvaria CX Suite takes the best of the proven and feature rich platforms - Aspect® Unified IP®, Aspect ALM, Noble CC and Noble OnQ - into a comprehensive go forward solution for inbound service and outbound engagement available on-premises and as private cloud deployments. Additionally, the Noble and Aspect platforms coming together marries the BEST compliant outbound capabilities in the contact centre industry, establishing Alvaria as the indisputable leader and gold standard for compliant outbound contact management.

Ready to See Alvaria CX in Action?

Request a demo today to see how Alvaria CX call centre software can simplify your contact centre operations.

Additional Inbound & Outbound Contact Centre Solutions Insights from Our Experts

Inbound or Outbound Contact Centre? What’s the Difference?
Whether you’re seeking an inbound call centre solution or an outbound call centre solution, finding the best enterprise contact centre solution, can turn your operations into a competitive advantage and maximise customer lifetime value.

Your Inbound Call Centre is the Catalyst for Customer Loyalty
As the business landscape has changed for many industries, the constant for creating business value comes down to an organisation's ability to create customer value.

Ventana Research: The Alvaria CX Platform Delivers Personalised Experiences
It is no secret that, due to the pandemic, call centres around the world have had to shift their management methods. The current market has completely heightened consumer expectations which, in turn, has called for many organisations to amplify their communication channels.

Choosing the Right Call Centre Management Software
For many companies, the role of the contact centre in keeping clients happy is increasing and improving operational efficiency and performance are key goals. Call centre management software solutions have become important in helping companies provide consistently great experiences for their contact centre customers.