Alvaria Cloud
The Premier Enterprise Cloud Contact Centre Solution
Build lifetime customer loyalty with a world-class, full-featured enterprise platform that scales to meet the needs of any size organisation.
Alvaria Cloud Gives You Unrivaled Choice, Flexibility and Performance
Alvaria Cloud is the only enterprise cloud contact centre solution that allows you to adopt best-of-breed Customer Experience (CX) and Workforce Engagement Management (WEM) applications modularly. Start with one or more applications and then add applications with ease when ready for additional capabilities, as your needs change. With the Alvaria Cloud Platform, you have the advantage of knowing that all provisioning, security, user management and other administrative tasks are already configured and in place.
The Alvaria Cloud Difference
Choice
Unique in offering enterprise organisations the ability to select their cloud service provider of choice and deploy in a multi or single-tenant environment.
Integration
Includes a rich set of APIs to support business system and third-party integrations, including dashboard widgets and leading CRM systems.
Scalability
Scales to meet the needs of large organisations and delivers proven, best-of-breed CX and WEM capabilities to help companies build lifetime customer loyalty.
Access
Provides streamlined UX for agents, team leads and admins Easy-to-use browser-based interface allows anywhere access, so agents can work from home or on-site as needed.
Centralisation
All applications run on the Alvaria Cloud Platform with a common set of shared services with tools for user management security.
Reliability
Optimised for high availability and business continuity and backed by an industry-leading 99.999% uptime service level agreement (SLA).
What people are saying
“What’s really impressive about Alvaria Cloud is how quickly you can deploy a full omnichannel contact center from scratch. Our contact center representatives love using Alvaria Cloud, especially the easy to use and intuitive UI. It keeps them on track by providing access to their schedules, team and individual statistics and allows them to self-manager their daily and overall performance.”
– Connor Shaw, Head of Omni-Channel Centre of Excellence
Best of Breed Solutions for Your Enterprise Cloud Contact Centre
Alvaria CX: Customer Experience Suite
Solutions for both automated self-service and live assisted inbound and outbound communications across voice, SMS, email, chat, social and mobile interactions.
- Voice Agent
- Omni Agent
- Compliant Outreach
- Automated Agent
Alvaria WEM: Workforce Engagement Management Suite
Solutions to optimise both workforce productivity and employee engagement strategies with game mechanics, workforce, performance and quality management solutions and interaction analytics.
- Workforce management
- Performance management
- Quality management
- Gamification
- Insights and analytics
Ready to Take Your Contact Centre Operations to the Next Level?
Alvaria Cloud helps organisations of all sizes deliver great customer experiences. Speak with an expert to see how we can help you turn your contact centre into a competitive advantage.
Upcoming Features
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Aspect Via is now Alvaria Cloud
Aspect Via is now Alvaria Cloud – the next generation of our premier enterprise cloud contact centre solution. Alvaria Cloud is enhanced with the capability to add best-of-breed Customer Experience (CX) and Workforce Engagement Management (WEM) applications modularly; start with one or more product from either suite, then add applications with ease when your business is ready for additional capabilities, and as your needs change.