Robotic Process Automation
for Call Centres
Optimise your normal and repetitive operational activities and automate these error-prone tasks—improving accuracy, efficiency and consistency.
Allow contact centre teams to focus on higher value tasks while creating better experiences for employees – and customers – with the power of RPA.
Embrace Digital Transformation with RPA
Don’t let organisation-wide productivity get bogged down by repetitive and tedious tasks like retrieving, processing, scheduling, aggregating, importing and/or exporting data. Change the way work gets done through bot-like technology that frees your teams to focus on what they do best.
Decrease manual labour by automating repetitive data processing tasks and bringing AI to customer care before, during and after interactions.
RPA functions with error-free data accuracy, eliminating human error which can result in real and unplanned costs for organisations.
A well-developed and well-maintained RPA solution allows greater compliance and easier implementation of governance practices.
Available on-premises, in a hosted setting, or on the cloud contact centre platform of your choice for optimal flexibility, enabling you to choose the deployment that’s right for your business.
Unattended Robotic Process Automation
Eliminate human actions to retrieve, process, schedule, aggregate, import and/or export data to produce data pipelines tailored to your needs.
Server layer in the cloud gives the advantage of a reliable, secure and scalable environment that orchestrates workflows to perform defined tasks.
Optimised to work in tandem with Alvaria Workforce, Alvaria Cloud CX and any third-party solution with REST API.
Attended Robotic Process Automation
Simple, secure and 100% accurate human-in-the-loop automation.
Requires no additional infrastructure or virtual desktop infrastructure (VDI) and no replacement of existing applications.
Execute flows in real time based on agent actions. Real time access disconnected data stores and processes.
Automate pre-filled forms, customer information look-ups, critical compliance steps and interaction notes to maintain focus on the customer and the interaction.
Contact Alvaria Today
Learn how you can manage, automate and optimise your workflows to improve operational efficiency today. Let's talk!
Hear from our thought leaders, get the latest news and learn more about building an impactful centre of excellence with RPA on the Alvaria Blog.