Alvaria Engagement Analytics
Rich Insights into Operational
Efficiency & Customer Sentiment
Alvaria Engagement Analytics surfaces valuable insights into quality, operational efficiency and customer satisfaction across all customer communication channels.
Powerful Speech & Text Analytics Engine - Identify Drivers for Exceptional Customer Experiences
Built for the omnichannel customer journey, Alvaria Engagement Analytics extends your quality management process by providing a holistic view into 100% of your speech and text interactions.
Full-Transcription LVCSR Speech Technology
Use superior LVCSR technology to establish context and eliminate ambiguity in word recognition. LVCSR provides higher speech recognition accuracy, faster searches and a full transcript than phonetic systems.
Organic Trend Discovery
Use the benefits of full transcription available with LVCSR technology to identify key issues that analysts would not otherwise know to look for – e.g., recognise language patterns, automate the identification of important new topics, apply cluster analysis.
Built-in Redaction Capability
Make the complexities of PCI compliance much simpler with an easy-to-use redaction feature.
Highly Intuitive User Interface
Easily understand the results of automated and manual data searches to deliver the most valuable insights.
Accomplish searches that are 100x faster than other providers.
Seamless SaaS Integration
Deploy in the cloud and integrate with your existing back-end systems such as risk engines to obtain a 360-degree picture of all fraudulent activity and risks associated.
Contact Alvaria Today
Learn more about how Alvaria speech and text analytics solution can help drive measurable customer experience improvements. Let's talk!