Insights and Analytics
Put your Call Centre
Analytics to Work For You
Rich and robust agent analytics and customer data that can transform your business. Automate decision-making and campaign management and refine the quality of interactions with precision and efficiency.
Improve Performance and Efficiency Using a Wide Range of Operational Data and Customer Information
The decisions you make for your contact centre have the potential to drive your business to new heights. Real-time data analytics and predictive speech analytics tools help you make strategic decisions to improve performance and efficiency.
Our predictive algorithms weigh interaction probability with account priority and agent availability on an ongoing basis, to help you continually improve your quality and service models.
Automated Campaign Management
Automate and centralise campaign and policy management while ensuring call rule compliance.
Powerful speech and text analytics engine designed for quality analysts, business analysts and other advanced users to surface valuable insights into quality, operational efficiency and customer satisfaction across all customer communication channels.
Our intelligent modelling capability lets enterprise organisations set decisioning rules and analyse multiple, disparate data sources to rapidly weigh contact strategies and optimise effectiveness.
Contact Alvaria Today
Learn more about how Alvaria can help you put your contact centre analytics to work for you. Let's talk!