What is AI? And how does it work in contact centre systems and applications?
Artificial intelligence (AI) is fundamental in enhancing the customer experience due to its ability to decipher customer expectations and deliver this information to agents.
DMG has created a special report on The State of Artificial Intelligence in the Contact Centre. This report concentrates on the potential and practical applications of artificial intelligence in the contact centre.
Download the report to see:
- An analysis of the maturity and impact of AI in 20 of the most commonly used contact centre solutions, plotted by quadrant – AI-enabled, targeted AI, emerging AI, and contributing AI
- An in-depth review and analysis of how AI is being applied in each of the top 20 contact centre solutions, including a discussion of how it enhances each one, current and future use cases, as well as the value proposition and benefits
- A contact centre maturity model that looks 15 years into the future to enable contact centre leaders to appreciate how they are perceived today and their next steps in the service continuum
- A visionary examination of the massive potential of AI to revolutionise contact centres and the service experience in the future
- + More
