Hosted by David Funck, Alvaria CTO
With more of our world shifting to virtual, how can we leverage every customer encounter to drive lifetime loyalty? The pandemic has changed the world forever – there is no going back.
Your customers have a new perspective on what is important to them. In fact, customer expectations for great contact center experiences are higher than ever. And, when you consider the enormous challenges of the “great resignation,” acquiring and retaining talent is tougher than ever. Across industries in every competitive landscape, companies are racing to meet the “next normal.
In The De-Centred Contact Centre, Building Customer Loyalty in the Next Normal David shares how:
Plus, learn the top three priorities for delivering frictionless CX in 2022.
David has been a technology leader at Aspect for 20 years, responsible for software and cloud network architectures across the entire Aspect product set. He is an inventor and thought-leader with nine core contact center technology patents issued during his tenure at the company. David is a problem-solver and attributes his success to spending more time collaborating with customers than tinkering in the lab.
Alvaria is the world leader in enterprise-scale customer experience (CX) and workforce engagement management (WEM) solutions. Our name is derived from Latin for “hives” – nature’s perfect form for millions of years – bringing you solutions that are scalable, resilient and secure, with efficiency, speed and pinpoint accuracy.
Visit our website today to learn more about industry leading solutions from Alvaria.