Scalable and Secure
Enterprise Scale Outbound Call Centre Software
Industry-best tools to maximise contact centre efficiency and effectively manage compliance while also providing a customer-sensitive experience.Get A Demo
Reliability & Intelligence
Complete automated system checks keep you operational around the clock and intelligent list management capabilities help you quickly adapt to the dynamic and constantly changing needs of your call centre.
Premier Quality & Accuracy
Full-featured monitoring capabilities help effectively manage agent activities. Multiple channels and dialling options reduce errors and contact your customers on their preferred channel, improving their experience and your call outcomes.
Powerful Compliance Tools
Avoid costly fines with a full set of industry-best enterprise-grade outbound call centre software tools capable of handling increasing complex compliance requirements.
"Beyond compliance, the company’s outbound portfolio shines in enhancing customer satisfaction (CSAT). Alvaria outbound campaign management is highly tuned to connecting with customers when relevant for them and allowing two-way interaction when and on the channel of customer choice.”
Nancy Jamison, Industry Director, Frost & Sullivan"
Awarded 2021 Customer Value Leadership
North American Outbound Campaign Management Industry
Excellence in Best Practice
"Alvaria has been a trusted and innovative solutions provider for a long time and what we have come to expect from them on premise also holds true for their SaaS offering – with all the additional advantages of an offering tailor-made for the cloud."
Dirk Katschenges | Head of Group IT-Service, Hoist Finance
"Collaboration between Alvaria and Valley Medical Center has been fantastic. We’re doing work around the patient experience that has never been done before. Alvaria partnered with us to deploy the right strategy and the right technology for our organisation."
Wayne Manuel | SVP Strategic Services, Valley Medical Services
Enable outbound call management with a full-featured outbound contact solution delivering call management, list control and workflow management – with an integrated robust, industrial strength database.
Simultaneously run contact records from multiple lists and prioritise which list(s) should be dialled or contacted more frequently with escalation and recall rules based on urgency. Rapidly adjust your business processes to accommodate new campaigns, regulations or other proactive engagement strategies.
Government restrictions on contact, including rules requiring consent, improving right party contacts and adhering to regulations creates challenges for organizations. Maximise agent efficiency with robust tools for answering machine detection, right party verification and convenient time to call rules.
Reduce both agent idle time and abort rate by providing only dialable and compliance cleared records. Prioritise highest value accounts across multiple agent workgroups and leverage FastPath for time-sensitive voice and SMS outreach.
Alvaria Compliance Hub is central hub for enterprise outbound environments, coordinating outbound engagement activity across the enterprise from the Alvaria on-premises and cloud call centre compliance software Cloud and third-party applications.
Time zone controls, abandonment rates, Do Not Call List management with real-time screening, ANI broadcasting, wireless dialling and consent management, and complete reporting features make it easy to comply with complex regulatory requirements like TCPA (Telephone Consumer Protection Act), Ofcom (Office of Communications Act in the U.K.) and others.