How do you even know?
The results of the Alvaria 7th Annual Consumer Index report are in.
As a part of our ongoing desire to report on current customer experience sentiment across a variety of customer service and contact centre interactions, Alvaria, in partnership with Farrell Insight, conducted a national study of over 1,000 consumers across a wide range of demographics and industries.
The attitudes and preferences expressed throughout this survey provide insightful detail into how businesses must evolve to keep pace with consumers' expectations for service.
The 2022 report contains discerning intelligence including these key takeaways:
Effectiveness, accuracy and the ability to access a live agent have seen an uptick in areas that are important to consumers.
Your success depends on your ability to listen and respond to the voice of your customers.
Get comprehensive details about what we uncovered in the report on demand in the Accelerate platform.