Alvaria™ Cloud is a highly scalable and secure cloud contact centre platform with best-of-breed contact management and workforce optimisation applications, designed to give large businesses the flexibility and agility to evolve, expand and continually optimise workforce interactions and all areas of customer engagement as business needs demand, without sacrificing the advanced features and capabilities of an enterprise-class call centre solution.
Best of all, our experienced consulting and implementation teams ensure a seamless, successful transition and rollout. With over 15 years of cloud call centre solution deployment expertise, Alvaria specialises in easing the transition to the cloud and minimising disruptions to even the most complex environments.
Lower Total Cost of Ownership (TCO)
Eliminate the cost of maintaining on-premises hardware and reallocate IT staff from system maintenance to projects that support the needs of the core business.
Flexibility and Scalability
Easily add applications and capabilities as your business needs change. Define bursting requirements based on seasonality or other high-traffic periods.
Ready Access to Enhancements
Begin leveraging new features and capabilities with regular updates, including compliance and security enhancements that help your business reduce risks.
Alvaria is a proven leader in cloud contact centre implementations and support, all backed by our industry-leading 99.999% uptime service-level agreement.
Business Continuity/Disaster Recovery (DR)
Alvaria deploys cloud services and databases into multiple availability zones to ensure that vital applications maintain critical operations and can recover quickly from a failure or outage.
Maintain critical contact centre activities in the event of an outage or disaster by allowing your staff to quickly transition to working-from-home, with no additional licensing fees or costs.
Citizens Financial Group moved to a hosted workforce management solution with no down time and improved staffing and scheduling.
"I’ve used Alvaria Workforce for years and when it came time to upgrade our old system, I knew that Alvaria would help us meet the requirements of our contact centre, reduce our costs and deliver advanced reporting."
– Isabel De Almeida, VP of Workforce Operations, Citizens Financial Group
Enterprise companies have unique requirements for their cloud environments, and a cookie-cutter approach simply does not work. That’s why Alvaria offers "cloud neutral" deployment of our best-of-breed applications to give you cloud service delivery choice.
Reduce your dependency on IT resources with a reliable, secure contact centre solution, deployed in the cloud you prefer—whether it's Amazon AWS, Microsoft Azure, local cloud or hosted environment. You choose the option that work best for your security, privacy, regulatory and other internal needs.