Adhering to the new Consumer Financial Protection Bureau (CFPB) debt collection practices guidelines will require outbound solutions designed around flexible configuration capabilities that reduce costs while balancing productivity with compliance.
IN HIS NEW REPORT AND THE ACCOMPANYING WEBINAR, STEPHEN COVERS:
Read Stephen’s new report, New Rule Ready: Outbound Technology Solutions in an Era of Techno Consumerism, and don’t miss the on-demand recording of the live discussion between Stephen and Michael Kropidlowski of Alvaria regarding the business challenges and paths forward.
Founder & Principal Analyst, TrendzOwl
Stephen Loynd has spent his career observing the information and communications revolution spreading across the planet. Before launching TrendzOwl in September, 2019, he spent over seven years on the Digital Transformation team at Frost & Sullivan, where he was an analyst and featured speaker. He also spent close to seven years as an analyst at IDC, providing expertise on BPO industry trends and opportunities worldwide.