Alvaria™ Motivate: Changing the Game on Employee Engagement, Performance & Retention in Large Call Centres
Highly scalable and most cost effective for 200+ agents, Employ powerful call centre gamification software to elevate agent engagement and customer satisfaction
Key features and benefits:
- Effect performance immediately with live dashboards and automated rewards; eliminate whiteboard tracking and manual SPIFFS
- ROI on Rewards - understand in real time what your organisation is getting back in monetary and non-monetary rewards
- Dramatically decrease management time required for setting up, managing, and rewarding competitions
- Leverage Normalisation and Most Improved to produce parity among agents – top 20%, middle 60%, and bottom 20% - to drive best impact on the middle 60%
- Accelerate agent aptitude attainment with gamified Learning, Coaching and Collaboration
- Accommodate agent vs. agent, team vs. team, centre vs. centre or location vs location, define custom groups for group vs group formats
- Drive participation with mobile tools to easily view goals and progress plus, redeem rewards
Hear From Alvaria Motivate Users
I wouldn’t attribute our success to just one aspect of Alvaria Motivate. Their solution came at us from so many angles, which is why I believe the success we had – and continue to have – is sustainable.
Matt Coffey, General Manager, Technical Projects, Sekure Merchant Solutions
We have been very impressed with the results of Alvaria Motivate. Both consultants and managers love using it. The business is delighted with the uplift in 6% of sales per hour and the system has already paid for itself after just a few months.
Brendan Mckee, Operations Manager, Simply Business
Use My Goals to Align Agent Activity with Your Call Centre Objectives
Expand your gamification scorecards into leaderboards to illustrate stack ranking, driving self-education through autonomy.
- Create and set goals from within your sandbox, so that as your organisational objectives change, so can your agents’ focus
- Reward employees for achieving targets
- Leverage historical data to predict Scorecard success, offering an opportunity to course correct before the end of the goal period
Alvaria Provides Enterprise Call Centre Software and Workforce Engagement Management Solutions for:
Learn More | Request a Demo
To speak with an Alvaria expert about your enterprise call center gamification software needs and request a one-on-one demo, call 1-877-258-0268, chat now or complete the form below.
