Alvaria Motivate - Changing the Game on Employee Engagement, Performance & Retention in Large Call Centres
Positively Impact Agent Engagement While Minimising Operational Costs.
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Employ the powerful Alvaria Motivate call centre gamification software to elevate agent engagement and customer satisfaction
71% of all employees are not engaged while at work and the average call centre has a 26% attrition rate. You can turn these numbers around with engaging contests, recognition and rewards.
Quick to Implement Competitions
In less than a minute, create agent vs. agent, team vs. team or team vs. center competitions.
Ignite Performance & Continuous Feedback
With regular coaching, positive reinforcement, direct feedback, and targeted rewards you can drastically improve engagement, performance, and retention.
Accelerate Learning & Training
Design more engaging training programs and activities to improve motivation and retention.
Align Activity with Business Goals
Through My Goals, organisations can focus agents on outcomes that matter most to your call centre, even when they change frequently.
Establish a Sense of Recognition
Increase motivation by recognising employee achievements and status through our publicly displayed Leaderboard.
Create a Collaborative Environment
Leverage peer-to-peer or supervisor-to-agent collaboration to fluidly share best practices among the community.
Instant Agent Gratification
With an integrated points system, agents can cash in and redeem gift cards and other rewards set by the organisation from anywhere, anytime.
Open Architecture & APIs
Architecture built with enterprises in mind to integrate with existing WFM and LMS solutions.
Multiple Deployment Options
Available on-premise and as an Alvaria Cloud based service. Integrates seamlessly with our contact centre and WEM solutions.
Global Support Team and Infrastructure
Tiered, 365-day follow the sun customer support team and service infrastructure to ensure you get the service you need, when you need it.
The Agent Engagement Solution That Maximises Your ROI
Whether your employees are motivated most by incentives or recognition, competition or collaboration, Alvaria Motivate transforms daily routines into rewarding rivalries that give everyone a reason to do their best.
Alvaria Motivate Redemption ROI Calculator
Use My Goals to Align Agent Activity with Your Call Centre Objectives
Expand your gamification scorecards into leaderboards to illustrate stack ranking, driving self-education through autonomy.
- Create and set goals from within your sandbox, so that as your organisational objectives change, so can your agents’ focus
- Reward employees for achieving targets
- Leverage historical data to predict Scorecard success, offering an opportunity to course correct before the end of the goal period
“So far we have been very impressed with the results of Alvaria Motivate and both consultants and managers love using it. The business is delighted with the uplift in 6% of sales per hour and the system has already paid for itself after just a few months.
Brendan Mckee
Operations Manager,
Simply Business
Alvaria Is Trusted By
Learn More and Get a Demo
To speak with an Alvaria expert about your enterprise call centre gamification software needs and request a one-on-one demo, call +44 20 8018 8100, chat now or complete the form below.
