Workforce Engagement Management
Workforce engagement management (WEM) is a suite of products focused on helping companies improve and manage employee engagement. WEM is defined by functionality supporting recruiting and onboarding, evaluation and improvement, time management, task management and metrics and recognition.
Workforce engagement management provides insight into your customers, your employees and your operations. Areas included in WEM, are recording, text analytics, speech analytics, quality monitoring, workforce management, performance management and gamification.
WHAT CAN ALVARIA DO:
Alvaria is the world leader in enterprise-scale customer experience (CX) and workforce engagement management (WEM) solutions. Our name is derived from Latin for “hives” – nature’s perfect form for millions of years – bringing you call centre solutions that are scalable, resilient and secure, with efficiency, speed and pinpoint accuracy.