Applications for predictive outbound dialers vary widely – the dialer can be used to support multiple concurrent outbound sales and marketing campaigns, to support a blended contact centre by enabling idle inbound agents to be temporarily allocated to outbound initiatives or to deliver proactive and personalized outbound calls for customer support.
Other, similar dialer technologies include preview dialing, which allows agents to review records before the call is placed, and automatic (IVR) dialing, which connects answered call attempts to a predefined message, ideal for delivering information like alerts, reminders and outage notifications.
WHAT CAN ALVARIA DO:
Alvaria is the world leader in enterprise-scale customer experience (CX) and workforce engagement management (WEM) solutions. Our name is derived from Latin for “hives” – nature’s perfect form for millions of years – bringing you call centre solutions that are scalable, resilient and secure, with efficiency, speed and pinpoint accuracy.