IVR Application Monitoring
Application Monitoring service helps ensure your voice applications have the uptime, availability, and responsiveness required to deliver high quality of service. Our automated monitoring solution can call, ping, and perform test requests to your application on a regularly scheduled basis throughout the day, and alert the telephone, email, SMS, and instant message contacts you specify any time a problem is detected.
Application Monitoring service removes the burden of creating custom monitoring solutions for your ivr system, reducing your development time and costs. Alvaria works closely with your engineering and network operations team to deliver automated, customized monitoring services that meet your specific business requirements.
WHAT CAN ALVARIA DO:
Alvaria is the world leader in enterprise-scale customer experience (CX) and workforce engagement management (WEM) solutions. Our name is derived from Latin for “hives” – nature’s perfect form for millions of years – bringing you call centre solutions that are scalable, resilient and secure, with efficiency, speed and pinpoint accuracy.