The contact centre glossary covers many of the most common vocabulary, measurements and technologies related to call centre software and customer experience.
IVR Application Monitoring
Application Monitoring service helps ensure your voice applications have the uptime, availability, and responsiveness required to deliver high quality of service. Our automated monitoring solution can call, ping, and perform test requests to your application on a regularly scheduled basis throughout the day, and alert the telephone, email, SMS, and instant message contacts you specify any time a problem is detected.
Our Application Monitoring service removes the burden of creating custom monitoring solutions for your ivr system, reducing your development time and costs. Aspect works closely with your engineering and network operations team to deliver automated, customized monitoring services that meet your specific business requirements.