IVR

IVR systems are designed and built to provide a personalized customer experience that effortlessly drives callers to the right answer, or the right agent, to help maximize call center IVR containment. Our single-tier pricing model provides a very economical per-minute cost, and an easily customizable user interface eliminates the need for expensive and time-consuming IT intervention.

Modern IVR software solutions include all of the capabilities you need to ensure every customer interaction is meaningful:

  • Preserve context across channels
  • Predict call intent based on recent transactions
  • Adapt to each caller's experience level
  • Notify and Remind with proactive outreach
  • Mobile IVR solutions including Visual IVR and Text2IVR
  • In-Queue Self-Service and Callback capabilities

WHAT CAN ALVARIA DO:

Alvaria is the world leader in enterprise-scale customer experience (CX) and workforce engagement management (WEM) solutions. Our name is derived from Latin for “hives” – nature’s perfect form for millions of years – bringing you call centre solutions that are scalable, resilient and secure, with efficiency, speed and pinpoint accuracy.