The contact centre glossary covers many of the most common vocabulary, measurements and technologies related to call centre software and customer experience.
IVR systems are designed and built to provide a personalized customer experience that effortlessly drives callers to the right answer, or the right agent, to help maximize call center IVR containment. Our single-tier pricing model provides a very economical per-minute cost, and an easily customizable user interface eliminates the need for expensive and time-consuming IT intervention.
Modern IVR software solutions include all of the capabilities you need to ensure every customer interaction is meaningful:
- Preserve context across channels
- Predict call intent based on recent transactions
- Adapt to each caller's experience level
- Notify and Remind with proactive outreach
- Mobile IVR solutions including Visual IVR and Text2IVR
- In-Queue Self-Service and Callback capabilities