Enterprise Cloud Contact Centre

Enterprise cloud contact centre software solutions also allow for rapid adaptation to changing global corporate needs and multiple deployment environments, scale to efficiently manage bursting up and down and scheduling across thousands of call centre agents, provide critical levels of security, reliability and compliance tools, and integrate with best-of-breed third-party applications through open API frameworks.

A flexible cloud contact centre that can quickly adapt to changing company needs that is also scalable is critical to modern day enterprises, and the experts at IDC agree, stating "The rate of change and innovation of cloud-based products exceeds any innovation cycle of software in history. Therefore, customers must be in alignment with their provider's future direction.

Critical Capabilities of an Enterprise Cloud Contact Centre Solution

Create an exceptional customer experience by leveraging a robust enterprise cloud contact centre solution.

• Frictionless and continuous customer journeys that move smoothly from omnichannel self-service to agent assisted interactions
  
• Flexible cloud deployment options with enterprise-grade business continuity/disaster recovery capabilities
  
• Modular in nature – able to start with one or multiple best-of-breed contact centre applications and add more as needs and requirements change. 
  
• Full featured tools for data privacy and regulatory compliance configurations 
• Fully support enhanced workforce engagement management including quality, performance management, gamification and seamless mobile workforce experiences
  
• Incorporate advanced capabilities such as AI powered productivity to both enhance the customer experience and optimize agent productivity