Gamification ensures a healthy yet competitive work environment in which all contact centre agents reach their full potential. Gamification awards points allowing agents to pass levels and unlock missions by perform their best.
WHAT CAN ALVARIA DO:
Alvaria is the world leader in enterprise-scale customer experience (CX) and workforce engagement management (WEM) solutions. Our name is derived from Latin for “hives” – nature’s perfect form for millions of years – bringing you call centre solutions that are scalable, resilient and secure, with efficiency, speed and pinpoint accuracy.