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Avaya and Alvaria Partner to Empower Proactive Customer Experience Transformations with Advanced Outbound Capabilities
Introducing a groundbreaking alliance designed to help the world’s largest brands transition from reactive to proactive customer experiences in the cloud.
ORLANDO, Fla. – 6/19/23 — Today, Alvaria announced an expanded partnership with Avaya, a leading provider of customer experience solutions, to further strengthen the Avaya cloud portfolio with state-of-the-art outreach capabilities. As a part of the companies’ longstanding relationship in Avaya's DevConnect Technology Partner program, this enhanced collaboration aims to deliver proactive customer outreach experiences to deliver innovation without disruption while ensuring compliance with regulatory requirements and coordinating engagement activity across the enterprise.
Alvaria will integrate its Alvaria Cloud solutions for outbound interactions, regulatory and compliance management, and convenient time to call capabilities with Avaya's Elite contact centre and its Enterprise Cloud solutions. This integration will provide Avaya's customers with advanced outbound capabilities, enabling modern, proactive, compliant campaigns for customer acquisition, collections, growth, and driving customer loyalty and retention.
“Outbound capabilities play a critical role in successful customer service strategies, and Alvaria recognises their importance,” said Alan Masarek, Chief Executive Officer, Avaya. “Through this expanded partnership with Avaya, joint customers can optimise their outbound campaigns while ensuring compliance with regulatory requirements. The integration of Alvaria's outbound and compliance solutions empowers organisations to provide customers with the best experiences and facilitate efficient and effective interactions with Avaya-enabled call centre agents."
The partnership between Alvaria and Avaya offers countless benefits to customers by providing access to advanced outbound interaction capabilities, which enables businesses to optimise their customer acquisition and retention efforts. The integration of regulatory and compliance management solutions ensures adherence to industry regulations, mitigating risks and strengthening customer trust. Additionally, the incorporation of convenient time to call capabilities enhances the efficiency of outbound campaigns, increasing the likelihood of successful customer engagements.
“Our collaboration between Alvaria and Avaya, is one that I personally am honoured to announce in coordination with the Avaya Engage event”, said Jeff Cotten, Alvaria CEO, “My team and I look forward to enabling Avaya’s blue chip customer base with enhanced proactive outbound CX strategies, streamlined business operations, and the ability to navigate regulatory challenges successfully.”
Committed to empowering businesses to deliver exceptional customer experiences, the Alvaria and Avaya partnership is a significant step toward that objective.
Alvaria Cloud outbound capabilities will be available through Avaya and Avaya Channel partners later this year.
Alvaria helps organisations efficiently manage and engage the modern workforce and connect compliantly with customers and prospects. Our open, innovative multi-platform is purpose built for two core competencies; a feature-rich, intuitive, and intelligent workforce engagement management platform, and a multichannel proactive compliant outreach platform. Alvaria, the product of the merger of world leaders - Aspect Software and Noble Systems - is proudly celebrating 50 years in business reshaping customer and employee experience.
ALVARIA. Reshaping Customer Experience™. For more information, please visit www.alvaria.com.
Businesses are built by the experiences they provide, and every day millions of those experiences are delivered by Avaya. Avaya is shaping the future of customer experiences, with innovation and partnerships that deliver game-changing business benefits. Our communications solutions power immersive, personalised, and memorable customer experiences to help organisations achieve their strategic ambitions and desired outcomes. Together, we are committed to helping grow your business by delivering Experiences That Matter. Learn more at http://www.avaya.com.
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Certain statements discussed in this release as well as in other reports, materials and oral statements that the Company releases from time to time to the public constitute “forward-looking statements” within the meaning of the Private Securities Litigation Reform Act of 1995 (the “PSLRA”). Generally, words such as “anticipate,” “estimate,” “expect,” “could,” “intend,” “believe,” “plan,” “target,” “forecast” and similar expressions or the negative thereof are intended to identify forward-looking statements. Such forward-looking statements reflect management’s current expectations, strategic objectives, business prospects, anticipated economic performance and financial condition and other similar matters. Forward-looking statements are inherently uncertain and subject to a variety of assumptions, risks and uncertainties that could cause actual results to differ materially from those anticipated or expected by the management of the Company. These statements are not guarantees of future performance and actual events or results may differ significantly from these statements. Actual events or results are subject to significant known and unknown risks, uncertainties and other factors, many of which are beyond the Company’s control. It should be understood that it is not possible to predict or identify all such factors. Given these risks, investors and analysts should not place undue reliance on forward-looking statements. Forward-looking statements speak only as of the date of the document in which they are made. The Company disclaims any obligation or undertaking to provide any updates or revisions to any forward-looking statement as a result of new information, future events or otherwise, except as required by law. These statements constitute the Company’s cautionary statements under the PSLRA.
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Colleen Sheley, SVP of Marketing, Alvaria, Inc.
Avaya Media Contact:
Alex Alias, Avaya, Senior Manager Corporate Communications
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