Accelerate is the best way to get updates on the Alvaria product roadmap, executive perspective with thought leadership sessions, tips and tricks to get the most out of your investment, success stories, use cases, company announcements and more!
Don’t miss these upcoming sessions:
Software Built to Reflect Your Business – Not the Other Way Around
Thursday, May 4 – 11:00 AM EDT / 8:00 AM PDT / 4:00 PM BST
There’s a lot of great technology in the contact centre space. Especially if you’re in an enterprise environment, this technology can often come with an almost endless amount complexity. Contact centre software is only as good as you can customise it. It doesn’t matter if your workforce management solution has hundreds of reports, if none of them apply to what matters for your business. Contact centre technology solutions must be flexible and customisable to serve the best interests of you and your customers.
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Proactive Outreach: 3 Ways to Balance Exceptional Compliance and Jaw-Dropping Productivity
Wednesday, May 10 – 11:00 AM EDT / 8:00 AM PDT / 4:00 PM BST
These days, contact centre managers are stuck between a rock and a hard place. One minute they’re dealing with the pressure to maintain performance and the next minute they’re struggling to stay within regulations to remain compliant.
Improving contact centre productivity and maintaining compliance is truly a balancing act. To overcome this, companies need to ensure that they have the right outbound strategy.
Join this session to learn the different ways companies can keep the balance between contact centre compliance and productivity.
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RPA: Help Improve Agents’ Efficiency so They Can Concentrate on Customers During Economic Turbulent Times
Wednesday, May 17 – 10:30 AM EDT / 7:30 AM PDT / 3:30 PM BST
In a world where the terms “Artificial Intelligence” or “AI” are overused, how can this arm of data science help us today with real world applications?
How can you ensure your colleagues feel valued and energised to be their best every day?
It can be a struggle to put it all together, especially when you consider the challenges facing the customer engagement industry.
Attend this webinar to better understand how Alvaria Workforce Engagement Management™ and Alvaria Automation & Analytic tools provide insight, answers and approaches to help you make the most of these difficult times.
What You Need to Know – Alvaria Advanced Outreach™ 23
Tuesday, May 23 – 11:00 AM EDT / 8:00 AM PDT / 4:00 PM BST
Join Product Marketing Manager, Gabby Duray, and Product Manager, Jason Conner, as they discuss the Alvaria Advanced Outreach 23 release.
Alvaria Advanced Outreach (formerly known as Aspect® Advanced List Management™) version 23 is available for on-premises deployments.
During this session we’ll discuss:
- What Is Alvaria Advanced Outreach
- New Features/Benefits
- Use Cases
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