Accelerate is the best way to get updates on the Alvaria product roadmap, executive perspective with thought leadership sessions, tips and tricks to get the most out of your investment, success stories, use cases, company announcements and more! Make plans to join us for these upcoming sessions: Throwback Thursday: Enhancing Team Cohesion
Thursday, April 6 – 11:00 AM EDT / 8:00 AM PDT / 4:00 PM BST Are you looking for ways to engage as a team? Are you tired of dealing with misunderstandings and drama in the workplace? This session will engage participants in an in-depth discussion regarding the forming of a team, understanding team dynamics and developing high-performance team members. These days, none of us work alone. We are constantly asked to partner together and rely on each other to create greatness. Therefore, we must be able to work together as a team. Save Your Seat Annual Agent Index Study
Tuesday, April 11 – 12:00 PM EDT / 9:00 AM PDT / 5:00 PM BST A great employee experience is no longer a nice-to-have but a strategy to drive real customer experience results. Much of the focus in the contact centre space has been on emerging customer experience technology like digital transformation, chatbots and AI. These are critical capabilities that warrant time and focus for contact centre leaders. However, at the centre of every technology and process are agents. Maintaining a great employee experience is intrinsic to creating a brand reputation of exceptional customer experiences. But what is the first step to creating a great employee experience? Our latest annual Agent Index Study provides insights you need to get you started. Sign Up Now Is Automation and AI Taking Over the Call Centre? Does the “Less Human” Approach Work with Your Customers?
Tuesday, April 18 – 11:00 AM EDT / 8:00 AM PDT / 4:00 PM BST AI and automation markets are growing. In fact, according to growth consulting and knowledge services firm MarketsandMarkets, the global business process automation market size is expected to reach $19.6 billion (USD) in 2026. By investing in these technologies, contact centres can transform business models, reduce human error, automate mundane tasks and remain competitive. But how does this impact CX? Register Now Recession-Proofing Your Contact Centre
Thursday, April 27 – 11:00 AM EDT / 8:00 AM PDT / 4:00 PM BST Rumors about an imminent recession can cause fear in our personal and business lives. Many companies have already made difficult decisions because of anticipated budget cuts and limited spending. These agonising organisational directives often come with more stress. However, workforce planners have the power to limit the effects of this looming recession on their business and people alike. By leveraging the best technology and keeping their employees engaged, workforce planners can create an environment that stands a chance against this economic uncertainty. Save Your Seat Register Now for Accelerate to attend these sessions and get unlimited access to our on-demand library. | 
