Accelerate is the fastest way to get updates on our product roadmap, executive perspective with thought leadership sessions, tips and tricks to get the most out of your investment, success stories, use cases, company announcements and more!
Make plans to join us for these upcoming sessions:
How Alvaria Performance™ Integrates with other Alvaria WEM Solutions
February 2, 11:00 am EST / 8:00 am PST
Performance doesn’t exist in a silo; employees and contact centre leaders can use performance software in tandem with other, powerful WEM solutions to drive even better results.
See how organisations like yours can exceed employee expectations and drive CX results.
Join this session to learn:
- Details about the Alvaria Performance product
- The value of implementing Alvaria Performance
- How Alvaria Performance integrates with the other Alvaria WEM solutions
Back to Basics - Alvaria Performance
February 9 – 11:00 am EST / 8:00 am PST
In the workforce engagement management (WEM) space, there are a lot of sophisticated software solutions out there. From hundreds of advanced scheduling algorithms to complex KPI importing, there’s no shortage of complicated WEM products. With all the complexity, it’s easy to miss the key – sometimes basic – functionality that can deliver tremendous value to your organisation.
In this session, you’ll get more details about key functionality in Alvaria Performance including:
- The difference between KPIs vs goals
- Defining KPIs
- Evaluating and redefining KPIs
- Adjusting goals for multiple agents
Alvaria Consumer Index Report - Key Insights into Expectations for Outreach
February 16 – 11:00 am EST / 8:00 am PST
As a part of our ongoing desire to report on current customer experience sentiment across a variety of customer service and contact centre interactions, Alvaria, in partnership with Farrell Insight, conducted a national study of over 1,000 consumers across a wide range of demographics and industries. Join us to better understand the key insights we uncovered related to consumer expectations for outreach.
Register now for these sessions and for unlimited access to our on-demand library.