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Earlier this month we announced the completion of the acquisition of the Intelligent Analytics Platform from Cicero Inc. The talented Cicero team, focused on further advancing their solutions for the contact centre industry, will join us in connection with the acquisition. The addition of this capability will accelerate how customers understand consumer and employee behaviour to build better workflows with a simpler approach to complex problems with attended robotic process automation (RPA) and desktop analytics.
As a powerful extension of the Alvaria Automation and Analytics solutions, we’ll incorporate the Intelligent Analytics Platform to further enable organisations to reshape customer and employee experiences. Users will have the ability to analyse agent productivity, tools and application usage, performance and rankings. This information will allow for the automated delivery of relevant, just-in-time information and action requests, all while maintaining compliance and updating customer records.Read the Press Release
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Don’t miss your chance to join us in-person for the Student and Partner Experiences. Registration ends Monday, August 1st.
Join us at the Venetian Resort in Las Vegas, September 11 – 15 for ACE 2022: Alvaria U, Ready. Set. Grow.
Choose from three unique on-site experiences:
- STUDENT EXPERIENCE
Designed for managers, supervisors, team leads, functional administrators, subject matter experts and partners. You’ll have the opportunity to leave ACE 2022 with a Certified Associate Certification on our CX and WEM products.
Registration Closes Monday, August 1st
- PARTNER EXPERIENCE
Targeted learning for our channel, technology or independent software vendor partners. Expand your sales toolset with knowledge, tips and strategies and earn your Certified Seller status.
Partners may also choose to participate in the Student Experience or Business User Experiences.
Registration Closes Monday, August 1st
- BUSINESS USER EXPERIENCE
Curated discussions for executives and managers to impact your CX, with a focus on operations and strategies, industry trends and business intelligence.
Registration Closes Wednesday, August 31st
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More features to assist you in managing your Customer Care account support needs:
- Confirm Authorised Support Contact
Confirm your account’s Authorised Support Contacts to create and manage cases, and we will update your Alvaria account.
- Manage Case Access
Give, and manage, Authorised Support Contact rights for your team as your account needs evolve.
Accelerate ‘22 Virtual Experience
Accelerate ‘22 is the fastest way to get updates on our product roadmap, executive perspective with thought leadership sessions, tips and tricks to get the most out of your investment, success stories, use cases, company announcements and more!
Get unlimited access to topics curated for our current and future customers and partners. New sessions are added regularly, plus we have a wide variety of on-demand sessions.
Explore our upcoming sessions and extensive on-demand library.
Call Centre AI Software for the Next Generation
Contact centres generate a tremendous amount of data every single second. From calls in queue, net staffing, schedule details, agent state and more, it is more information than can be processed manually. Without automation, contact centres risk missing meeting agents and customer demands, ultimately costing organisations time, opportunities and money.
Alvaria Real Time Optimizer is designed to seamlessly integrate with Alvaria Workforce. Using automation with AI, contact centres can intelligently determine in real-time – and direct – agents’ activities, maximising productivity and engagement while producing an immediate impact on the business. There are undeniable benefits of putting Alvaria Real Time Optimizer to work for you.
Read the Blog
Ventana Research: The Alvaria CX Platform Delivers Personalised Experiences
It is no secret that, due to the pandemic, call centres around the world have had to shift their management methods. The current market has completely heightened consumer expectations which, in turn, has called for many organisations to amplify their communication channels. The Alvaria CX Suite gives contact centres the self-service and live contact management tools in order to deliver excellent customer service with our best-of-breed applications.
According to Keith Dawson, VP and Research Director at Ventana Research, “by 2024, seven in 10 customer interactions will combine automated conversational self-service and live agents, reducing costs, time and enabling agents to focus on high-value interactions.” The Alvaria CX Suite, as highlighted by Ventana, is modular and scalable and can assist organisations in delivering a consistent, outstanding customer experience.
Ask questions. Get answers. Share experiences. Join the conversation in the Alvaria Community.
CCW Executive Exchange
August 15 – 17, 2022 – Denver, Colorado
Request an Invitation
2022 Brookdale Golf to End Alzheimer’s Sponsorship
August 23, 2022 – Nashville, Tennessee
ACE 2022: Ready, Set, Grow.
September 11- 15, 2022 – The Venetian Resort, Las Vegas
ICMI Call Center Expo
October 24 – 27, 2022 – Omni Orlando Resort at ChampionsGate, Orlando, Florida area