Spotlight on Alvaria
Check back often for all the current Alvaria news.
Alvaria Receives 2021 Contact Centre Technology Award from CUSTOMER Magazine
Alvaria™ Motivate honoured for improving customer service technology and improving the customer and employee experience.
Oct 4, 2021 – Westford, MA - Alvaria, Inc announced today that TMC, a global, integrated media company, has named Alvaria Motivate as a 2021 Contact Centre Technology Award winner, presented by CUSTOMER magazine.
“We can all agree that there is a need for better engagement with employees in the contact centre. Alvaria Motivate is designed to help our enterprise customers deliver exceptional customer experience,” said Michael Harris, Chief Product Officer and CMO. “The product uses game mechanics to motivate and engage employees, generating behavioural alignment between agents and company goals resulting in improved retention, performance, customer satisfaction and profitability.”
Alvaria Motivate focuses on the motivation levers specific to each agent; incentives, recognition, competition or collaboration. This workforce engagement management application offers enterprise-grade gamification solutions that are designed to increase productivity and reduce employee turnover across all generations.
“Congratulations to Alvaria for being awarded a 2021 CUSTOMER Magazine Contact Centre Technology Award. Alvaria Motivate has been selected for demonstrating innovation, quality and unique features which have had a positive impact on the customer experience,” said Rich Tehrani, CEO, TMC. “We’re pleased to recognise their achievement.”
This 16th-annual Contact Centre Technology Award, presented by CUSTOMER Magazine, honours vendors and technologies that have embraced technology as a key tool for customer service excellence. This award distinguishes their success as innovators, thought leaders, and market movers in the contact centre and customer care industries. The 2021 Contact Centre Technology Award winners have been chosen on the basis of their product or service’s ability to help enterprise, SMB, and outsourced contact centres deliver world class customer experiences.
Alvaria is the world leader in enterprise-scale customer experience (CX) and workforce engagement management (WEM) solutions. Our name is derived from Latin for “hives” – nature’s perfect form for millions of years – bringing you solutions that are scalable, resilient and secure, with efficiency, speed and pinpoint accuracy. ALVARIA™. Reshaping Customer Experience™. For more information, please visit www.alvaria.com.
Since 1982, CUSTOMER magazine (formerly Customer Interaction Solutions) has been the voice of the call/contact centre, CRM and teleservices industries. CUSTOMER has helped the industry germinate, grow, mature and prosper, and has served as the leading publication in helping these industries that have had such a positive impact on the world economy to continue to thrive. Through a combination of outstanding and cutting-edge original editorial, industry voices, in-depth lab reviews and the recognition of the innovative leaders in management and technology through our highly valued awards, CUSTOMER strives to continue to be the publication that holds the quality bar high for the industry. Please visit http://www.customer.tmcnet.com.
Through education, industry news, live events and social influence, global buyers rely on TMC’s content-driven marketplaces to make purchase decisions and navigate markets. As a result, leading technology vendors turn to TMC for unparalleled branding, thought leadership and lead generation opportunities. Our in-person and online events deliver unmatched visibility and sales prospects for all percipients. Through our custom lead generation programs, we provide clients with an ongoing stream of leads that turn into sales opportunities and build databases. Additionally, we bolster brand reputations with the millions of impressions from display advertising on our news sites and newsletters. Making TMC a 360 degree marketing solution, we offer comprehensive event and road show management services and custom content creation with expertly ghost-crafted blogs, press releases, articles and marketing collateral to help with SEO, branding, and overall marketing efforts. For more information about TMC and to learn how we can help you reach your marketing goals, please visit www.tmcnet.com and follow us on Facebook, LinkedIn and Twitter, @tmcnet. For more information about TMC, visit www.tmcnet.com.
Michael Harris, CPO/CMO, Alvaria
203-852-6800, ext. 170