Awards & Recognitions

Innovation Recognised

With more than 900 worldwide patents or patents pending, we have a long history of advancing consumer engagement technology and driving the ongoing innovation with an investment in research and development.

We're committed to turning innovation into action. Our award-winning contact centre platform and self-service/IVR, workforce management, employee engagement and digital consumer engagement solutions have helped thousands of companies deliver better customer experiences.

2021

Awarded:

Responding In A Crisis: Best Partnership Solution (Technology) with Hoist Finance

Gold

European Contact Centre & Customer Service Awards

ECCCSA Award

Awarded:

Most Effective Application of Technology with Hoist Finance

Finalist

European Contact Centre & Customer Service Awards

The Forum Awards

Awarded:

Client & Supplier Awards

Operational Transformation with Hoist Finance

The Forum Awards

The Forum Awards

Awarded:

Supplier & Client Awards

Workforce Optimisation with ShiftTrack

The Forum Awards

TMC Net Award

Awarded:

Remote Work Pioneer Award

Noble Cloud Contact Centre

TMC Net

Customer Magazine Award

Awarded:

Product of the Year Award

Noble IVR Virtual Assistant

Customer Magazine

2020

Featured Customers Winter 2020

Awarded:

Winter 2020 Market Leader

FeaturedCustomers.com Call Center Management Software

Award Placeholder Image 2020

Awarded:

Strong Performer in the Forrester Wave: CCAAS 2020

Forrester

Capterra Badge Top 20, 2020

Awarded:

Top 20 Auto Dialer Software Report
Top 20 Predictive Dialer Software Report
Top 20 Workforce Management Software Report

Capterra

G2 Leader Enterprise Spring 2020

Awarded:

A Leader in the Workforce Management Category of the Spring 2020 G2 Enterprise Grid® Report for Contact Center Workforce

G2

G2 Leader Enterprise Winter 2020

Awarded:

WFM Category Leader, Winter 2020 G2 Enterprise Grid® Report for Contact Center Workforce

G2

Customer Magazine Award Workforce Optimization 2020

Awarded:

WFO Innovation Award

Noble Gamified Learning Management System (GLMS)

Customer Magazine

PACE Technovation Award 2020

Awarded:

Technovation & Best of Show Awards Noble Conversations Analytics Insight 2.0

PACE

PACE Tim Searcy Award 2020

Awarded:

Tim Searcy Award for Advocacy

Noble Systems Karl Koster

PACE

CCW Excellence Awards 2020

Awarded:

Workforce Innovations Solutions of the Year Award

Noble Gamification

CCW Excellence Awards

Customer Contact Center Technology Award 2020

Awarded:

Contact Center Technology Award

Noble Gamification 2.1

Customer Magazine

Communications Solutions Product of the Year 2020

Awarded:

Product of the Year Award

Noble Conversations Analytics Insight 2.0

Communication Solutions

Customer Product of the Year 2021

Awarded:

Product of the Year Award

Noble Gamification 2.0

Customer magazine

2019

G2 Leader Summer 2019

Awarded:

#1 Ranking, Summer 2019 G2 Grid® Report for Contact Center Workforce

G2

G2 Leader Spring 2019

Awarded:

#1 Ranking, Spring 2019 G2 Grid® Report for Contact Center Workforce

G2

CIO Review Top 20 Gamification Products 2019

Awarded:

20 Most Promising Gamification Solution Providers

CIO Review

Customer Contact Center Technology Award 2019

Awarded:

Contact Center Technology of the Year

Noble Conversations Analytics Insight

Customer magazine

Communications Solutions Product of the Year 2019

Awarded:

Product of the Year

Noble Gamification Mobile

Communication Solutions

Frost & Sullivan Outbound Leader, Noble Systems Award 2019

Awarded:

Outbound Market Leadership Award

Noble Systems

Frost & Sullivan

Customer Product of the Year 2019

Awarded:

Product of the Year

Conversations Analytics

Customer magazine

Winning Awards for Over Four Decades

Aspect has received a steady stream of industry awards for 40+ years. Key recognitions from recent years include:

2018

  • Aspect Software Receives the 2018 Frost & Sullivan Asia-Pacific Outbound Systems Market Share Leadership Award
  • Aspect Software Receives the 2018 Frost & Sullivan Asia-Pacific Contact Center Applications Growth Excellence Leadership Award
  • Aspect Software and Aspect Via® Enterprise Recognized as 2018 Value Index Leaders for Contact Centers in the Cloud
  • Aspect Via® Workforce Management (WFM) is named Product of the Year by CUSTOMER Magazine
  • Aspect Software Named 2018 CRM Service Leader for Best Contact Center Infrastructure Software, Best Interactive Voice Response, and Best Workforce Optimization Solution
  • Noble is awarded Best Contact Centre Technology Provider for Noble Gamification in the Collections & Customer Services Awards
  • Noble Systems is awarded the Outbound Market Leadership Award by Frost & Sullivan
  • Noble Gamification wins the Customer Magazine (TMC) Contact Centre Technology Award
  • Noble WEM & Gamification win the Customer Value Leadership Award by Frost & Sullivan
  • Noble Systems wins Contributor of the Year Award from the CRC Innovation Council
  • Noble Systems wins 2018 Member of the Year Award from PACE
  • Noble® Conversations Analytics wins the Customer Magazine Product of the Year Award

2017

  • Aspect Software Recognized as a “Best of the Best” Professional Service Organization by SPI Research
  • Aspect Software Named 2017 Frost & Sullivan Thailand Contact Center Applications Vendor of the Year
  • Noble Systems wins the North American Outbound Dialing Market Share Leader Award from Frost & Sullivan
  • Noble SmartAccept® wins the Customer Magazine Contact Centre Technology Award
  • Noble® Secure Payment Assist is awarded Product of the Year by Communications Solutions
  • Noble® Enterprise Solution is named TOP 10 Contact Centre Software and Technology by CallCentreHelper.com
  • Noble Systems wins the CECP VANGUARD by PACE
  • Noble Systems wins the Vendor of Excellence Award by PACE
  • Noble Systems wins the Chairman's Award by PACE
  • Noble® Composer Multi-session Agent wins Product of the Year Award by Customer Magazine

2016

  • Aspect Via is a 2016 Ventana Research Technology Innovation Award winner for Customer Excellence
  • Aspect® Unified IP® named a leader in The Forrester Wave™: Contact Center Interaction Management (CCIM) for Large Contact Centers
  • Aspect Software Recognized by Frost & Sullivan as the Workforce Optimization Industry 2016 Global Company of the Year
  • Aspect Software Named #1 Global Workforce Management Solution Vendor by Pelorus Associates
  • Aspect Software Named Market Share Leader for 2016 Asia Pacific Frost & Sullivan Award, Outbound Systems
  • Aspect Software Named a 2016 Saddletree Research Kachina Award Winner for Innovation in Workforce Optimization
  • Noble® Inbound 100 wins Contact Center Technology Award from Customer Magazine
  • Noble Systems is mnamed North American Outbound Dialing Market Share Leader by Frost & Sullivan
  • Noble® Harmony (v5.1) is awarded Product of the Year by Communications Solutions
  • Noble Systems is awarded the Tech Culture Award by TMCNet
  • Noble® Compliance Appliance wins Product of the Year by Customer Magazine
  • Noble Systems is named a Top 40 Technology Innovator by Technology Association of Georgia

2015

  • Aspect Software awarded Frost & Sullivan 2015 Asia Pacific Outbound Systems Market Share Leadership Award
  • Aspect Software and its customer Edwardian Group London (EGL) have won the European Contact Centre and Customer Service Awards (ECCCSA) for Application of Technology
  • Aspect Software Asia Pacific Named CIO Choice 2015 for Contact Centre Solution
  • Noble Systems is named North American Outbound Dialing Market Share Leader by Frost & Sullivan
  • Noble® Maestro v8 wins Product of the Year by Communications Solutions
  • Noble® Messaging Management Console wins the Contact Center Technology Award by Customer Magazine
  • Noble® TCPA Compliance Solution wins the Technovation Award by PACE
  • Noble Systems is named a Top 40 Technology Innovator by The Technology Association of Georgia
  • Noble CallTech® Total Contact is named Product of the Year by Customer Magazine