Cicero has Joined Alvaria
In July of 2022, the Cicero Intelligent Analytics Platform was acquired by Alvaria, adding sophisticated analytics and automation capabilities to the portfolio.
We are now poised to help enterprises deliver an undeniably better customer experience with fact-based conversations and decisions, aligning people and processes. Alvaria maintains Cicero’s commitment to user activity data collected at the desktop to drive both the advanced analytics and human-in-the-loop attended automation. Learn more about our RPA solution.
Our comprehensive desktop analytics is fully customisable and extendable to suit your needs at scale, providing insights from across the entire contact centre that allow enterprises to uncover inefficiencies and reduce costs while saving time and effort.
Allow contact centre teams to focus on higher value tasks while creating better experiences for employees – and customers – with the power of RPA.
What Our Alvaria Experts are Thinking
Hear from our thought leaders, get the latest news and learn more about building an impactful centre of excellence with RPA on the Alvaria Blog.
Mar 22, 2023, 14:57 PM