Our Partner Spotlight Series identifies our best and brightest channel partners around the globe. Our partners deploy the deep and broad Alvaria solutions portfolio for both premise and cloud. This series highlights how strong partnerships impact agent and customer experiences.
This month our spotlight is on Resolutte, a company based out of São Paulo that has been providing results-focused products and services to contact centres throughout Brazil for over eight years.
Resolutte has an integrated partnership with Alvaria – using Alvaria products exclusively as the framework of the products and services they offer. Resolutte is more than simply a systems integration provider; they are a customer intelligence company, focused on providing performance and optimisation to their customers. With a deep technical and business knowledge of the entire Alvaria product line, Resolutte is able to provide a complete and customised solution that delivers on these targets.
In order to further these goals, Resolutte is launching their Cortex® product built on the Alvaria Solution, which will provide a unique and centralised cockpit for the management and monitoring of all areas in the contact centre.
Within the contact centre Resolutte sees flexibility and IT security as the main strengths when customers migrate to the cloud. It’s vital that service providers understand the customer needs and business processes to provide a smooth migration. This ensures contact centres can fully take advantage of all the benefits of the cloud.
Learn more about Resolutte.