Our Partner Spotlight Series identifies our best and brightest channel partners around the globe. Our partners deploy Aspect’s deep and broad solutions portfolio for both premise and cloud. This series highlights how strong partnerships impact agent and customer experiences.
This month our spotlight is on Call Design NA, a powerhouse in optimising resources in the contact centre since 1999.
Call Design offers best-in-class workforce management, performance management, real-time automation, quality, IVR and CXP solutions implemented by highly experienced consultants. By partnering with industry-leading technology vendors, Call Design provides clients with a robust offering of products to inspire a more focused, proficient, and engaged workforce. Call Design utilises their in-house development team to build custom integrations that bring together the different functions within an enterprise, ensuring that your employees have the right information when they need it.
Call Design has been an Aspect channel partner for over 20 years, and this relationship has allowed their team to develop in-depth knowledge and expertise in everything Aspect. Call Design ensures Aspect products are implemented, integrated and supported to meet our mutual client’s business and strategic goals. They don’t just drop off technology —they make technology work for clients!
Within the contact centre, Call Design sees several reasons that are driving organisations to the cloud. Critical factors for organisations include lowering the total cost of ownership, leaving contact centre technology to the experts, ease of deployment, IT administration/overhead reduction, or simply wanting to have continuous access to the latest technologies. The problem Call Design solves is making the transition to the cloud quick, painless and profitable for end users.