What a day! The first day of ACE 2021, Come Together has come to an end. We got things started with President and CEO Patrick Dennis. He talked about the journey to bring Aspect and Noble Systems together and how the strengths from both organisations align with the future of the contact centre technology market. Then he shared insight into building and nurturing a customer experience that drives lifetime loyalty among consumers.
That was followed an analyst perspective from Mary Wardley, Program VP, Customer Care and CRM, IDC. She shared how companies have used the period of the pandemic and the lessons they learned from servicing their customers during this time to innovate in the face of adversity. Plus, she shared a list of the 10 things every contact centre and customer interaction leader should be doing.
We wrapped up the day with breakout sessions covering a wide array of topics including how to boost employee experience and satisfaction through gamification, creating effective agent workflows, compliant outbound campaigns and more.
All of today’s sessions are available on demand for the next 60 days in the Attendee Hub.
Tomorrow, we get things underway at 12:00 PM EDT/ 9:00 AM PDT and you won’t want to miss it! Join us to hear Chief Product Officer and CMO, Michael Harris and the product leadership team share details about the Alvaria product roadmap in Today's Investments and Future Directions. Then, hear our keynote address from brand and loyalty expert and former global head of digital at the Virgin Group, Alex Hunter, Creating Loyalty in a Connected World.
Next, we’ll jump into product deep-dives and tips and tricks including how your organisation can deploy smarter, compliant campaign strategies that take full advantage of engagement opportunities to save time and resources while adhering to regulatory requirements.