Get Alvaria Certified
Alvaria offers several different levels of certification for a range of Alvaria solutions, enabling you to further your knowledge and apply insights to more challenging scenarios. Product-specific certification paths enable you to:
- Demonstrate expertise with industry-leading software
- Add value to your current role
- Increase your marketability
- Gain insight and knowledge
Available Product Certifications
- Alvaria Cloud™
- Alvaria CXP™
- Alvaria Motivate™
- Alvaria Performance™
- Alvaria Quality™
- Alvaria Workforce™
- Aspect® Unified IP®
Select from the below options to jump to the available certifications for that product.
Alvaria Cloud | Alvaria CXP | Alvaria Motivate | Alvaria Performance | Alvaria Quality | Alvaria Workforce | Aspect Unified IP
Alvaria Cloud provides customers with a complete contact center solution all hosted in the cloud. Incorporating the best of Alvaria's feature rich products for Customer Experience (CX) and Workforce Engagement Management (WEM), Alvaria Cloud offers a variety of tools necessary for the individual and company goals. This includes solutions for inbound and outbound campaigns, agent and team management as well as scheduling and recording. Due to the broad scope of the Alvaria Cloud product, this exam will only cover the interaction management sections of the product. The WEM products are covered in the Workforce exams.
The Alvaria CXP platform and tool set supports the entire self-service application lifecycle. Design, develop, document, test, deploy, report on and analyze any self-service application, including IVRs, chatbots, mobile web applications and more. Applications are 100% portable and integrate with all Alvaria and third-party contact center solutions.
This productivity application brings gamification to your business in order to enhance your workforce morale and performance. Simply identify your metrics and key performance indicators, then provide a data feed into the application. Employees can see their progress and goal achievements while receiving visible awards for accomplishments and increased job performance. Users can challenge one another to various forms of competitions and track their success throughout the workday. Rewards within the application can be procured through various delivery methods such as auctions, raffles, and a gift card score, which allows you to move your employee incentives into a single managed solution. An optional coaching and learning management portion of the application further allows you to bring employee training and development into the Alvaria Motivate system.
This valuable reporting and analytics tool collects, correlates and displays information from various sources throughout the enterprise, providing managers with a "single source of truth" relevant to each user's role and responsibilities. Explicitly align the goals of contact center employees with the goals of the larger organization by focusing on KPIs that drive top-level business initiatives.
Effectively evaluate the quality of voice and text-based customer interactions. By integrating quality management with recording and survey capabilities, managers can identify the most appropriate interactions, evaluate agent performance and capture real-time customer feedback to provide insight on both business issues and contact quality.
Staff the right agents, at the right time, for the right customer. Alvaria Workforce is an easy-to-use forecasting, planning, scheduling, employee self-service and real-time management tool that ensures every employee and supervisor is productive, engaged and delivering an exceptional customer experience at the lowest cost.
Aspect® Unified IP®
This complete, software-based contact center platform brings all contact center solutions together in one place, on one platform, so informed and empowered agents can keep talking, typing and conversing. At the same time, it minimizes customer effort, providing a differentiated omnichannel customer experience across voice, email, chat, SMS, IM and social channels.