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ACE 2021

Eine Fülle von Ressourcen zur Weiterbildung und Kompetenzerweiterung

Aus diesem Zusammenschluss resultiert eine noch größere Vielfalt an nützlichen Ressourcen für Kunden, Partner und Entwickler. Alles von White Papern bis hin zu Tools zur Unternehmensbewertung und mehr. Wir werden unsere Ressourcen beständig mit Informationen zu weiteren, neu entwickelten Tools aktualisieren. Nehmen Sie sich einen Moment Zeit, um sich anzusehen, was wir bereits heute zur Verfügung stellen.

Case Studies

Valley Medical Case Study

Radio Systems Case Study

RCN Case Study

Brooks Health Case Study

State Collection Service Case Study

Technology Customer Support Case Study

British Gas Case Study

The General Case Study

Austrian Post Case Study

Dish Network Case Study

Allied Global Case Study

Homecare Medical Case Study Sponsored by Call Design

BPO Collection Case Study

Red Roof Inns Case Study

UnionBank of the Philippines Case Study

City of Mesa Case Study

BAC Credomatic Case Study

BC Services Case Study

Hoist Finance Case Study

William Hill Case Study

Datenblätter

Alvaria Workforce Amazon Connect Integration Data Sheet

Alvaria WEM Infinity Program Data Sheet

Alvaria Motivate Learning Management System Data Sheet

Alvaria Workforce Allocate Data Sheet

Alvaria Motivate Coaching Data Sheet

Alvaria Workforce Encompass Data Sheet

Alvaria Workforce Perform Data Sheet

Alvaria Workforce Reserve Data Sheet

Alvaria Workforce Empower Data Sheet

Alvaria Omnichannel Data Sheet

Alvaria Compliance-Ready Solutions Data Sheet

Aspect Unified IP Inbound Contact Data Sheet

Alvaria Engagement Analytics Connector Data Sheet

Alvaria Engagement Analytics Data Sheet

Alvaria CX Suite: Outbound Data Sheet

Alvaria CX Suite: Inbound Data Sheet

Alvaria Outbound Advanced List and Campaign Optimization Tools Data Sheet

Alvaria Verify Data Sheet

Alvaria Motivate Success Director Data Sheet

Alvaria WEM Data Sheet

Alvaria Compliance Hub Data Sheet

CFPB Compliance Data Sheet

Alvaria Motivate User Interfaces Data Sheet

Alvaria Motivate Mobile App Data Sheet

Alvaria Recording Data Sheet

Alvaria Workforce Data Sheet

Alvaria Quality Data Sheet

Alvaria Performance Data Sheet

Alvaria Workforce Mobile Data Sheet

Alvaria Professional Services Business Consulting Data Sheet

Alvaria Global Customer Reference Program Data Sheet

Alvaria Motivate Data Sheet

Alvaria auf einen Blick

eBooks

Realizing the Full Potential of Your Contact Center with Performance Management Software eBook

The Case for Cloud eBook

Your Journey to the Cloud eBook: How the Alvaria Cloud Platform Drives Flexibility, Scalability and Agility

Agent Experience Index Report 2020: Understanding What Your Agents are Thinking

10 Ways to Improve the Customer Experience and Your Bottom Line through Self-Service eBook

Essential Contact Center Technologies for Collections eBook

Guide to Gamification Greatness: 10 Best Practices for Keeping Employee Engagement Fresh eBook

Videos

Play Alvaria Executive Spotlight Video

Alvaria Executive Spotlight

Play Setting Priorities in a Post-Pandemic World Video

Strengthened Resilience:
Setting Priorities in a Post-Pandemic World

Play Strategies and Tips for Employing a Hybrid Office/ Remote Work Model Video

Strengthened Resilience:
Strategies and Tips for Employing a Hybrid Office/ Remote Work Model

Play Using Analytics-Driven Solutions in the “New Normal” Video

Strengthened Resilience:
Using Analytics-Driven Solutions in the “New Normal”

Play The Value of Automation Video

Strengthened Resilience:
The Value of Automation

Play Your Cloud, Your Way, When You're Ready Video

Strengthened Resilience:
Your Cloud, Your Way, When You're Ready

Play Employee State of Flow Video

Strengthened Resilience:
Employee State of Flow: Enterprise Gamification

Play Gamification Resiliency Video

Strengthened Resilience:
Gamification Resiliency

White Papers

Alvaria CXP White Paper

CX Pro's Guide to Speech Analytics

Tools for the Mobile Workforce White Paper

Discovering Emerging Trends in Data White Paper

How to Achieve Continuous Improvement of Your Quality Monitoring White Paper

Quality Management with Actionable Results White Paper

Alvaria Cloud Hosting White Paper

The Consumer Index Annual Report 2020