Announcing Alvaria Real Time Optimizer

Earlier this week, we announced the introduction of Alvaria Real Time Optimizer, a new cloud application of the Alvaria Workforce Engagement Management Suite that enhances the contact center agent experience.

By functioning as a real-time virtual agent assistant, Alvaria Real Time Optimizer call center application completes activities which positively impact key performance metrics, such as:

• Automatically monitors agent idle time and delivers training, coaching and off-phone tasks when service levels can best accommodate. – Streamlines communications
• Persistently monitors call volume and schedule data to ensure appropriate staffing. — Reducing costs and matching agent supply with customer demands
• Proactively prompts agents to take lunch breaks or end their shift before extended calls. – Simplifies schedule adherence
• Consistently prompts agents with a helping hand when they go beyond thresholds for talk, hold, or after-call work times. – Enhancing call handling

Read the Full Press Release

CIOReview Names Alvaria a Most Promising Gamification Solutions Provider for 2022

Our research has shown that 71% of all employees are not engaged while at work and the average call center has a 26% attrition rate. Because call center agents are often the first point of contact, ensuring agent satisfaction is imperative in achieving a stellar customer experience. Gamification is one way to do this. Using game mechanics to motivate and engage call center employees both intrinsically and extrinsically seamlessly aligns employee behaviors to company goals. Alvaria Motivate helps to engage employees with contests, recognition and rewards.

CIOReview has named Alvaria a Most Promising Gamification Solutions Provider for 2022.

Read the Full CIOReview Article

Alvaria Customer Care Update

2022 is off to an exciting start in Alvaria Customer Care (ACC)! Our global support team of over 300 engineers and leaders is committed to world-class technical support. We are already checking off New Year’s resolutions in just a few short weeks.

Keep reading to see the latest update from Chief Customer Officer, Ed Skowronski and SVP of Global Support and Customer Care, Randy Johns.

See the Update

Virtual Think Tank: Driving Compliant Collections Campaigns with Alvaria Compliance Tools
Thursday, November 11, 2021 - 12 PM EDT/9 AM PDT
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22 in ‘22: Alvaria All-Access Web Series
Details Coming Soon!

CX Connect Virtual Event
**Don’t Miss Our Keynote Session**
March 15 – 17, 2022
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SWPP Annual Conference
April 4 – 6, 2022 – Nashville Tennessee
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**SAVE THE DATE**
ACE 2022, September 13, 2022
The Venetian Resort, Las Vegas, Nevada
Details Coming Soon!